Bsbus501 Task 2 Research Paper

One of the ways in which the effectiveness of this process is ensured is by means of civil complaints procedures. According to the Washington State Department of Health (2012), those who have a complaint can report incidents of professional misconduct to law enforcement agencies ir the Department of Social and Health Services. Indeed, the Department of Health has an online complaint feature that allows users to fill out a form and submit it online.

Jeanette stated that because it is an anonymous complaint, per policy, they do not investigate, but will contact Patty Brown to see if there is more specific information, and will let me

The supervisor shall conduct an investigation about said incident. The chief of police is to be sent such report.

The victim must report the problem as soon as she or he can to any manager on duty that he or she feels comfortable with. The problem must be reports within 48 hours of the incident. If it is not reports, the incident will have no follow up. During this process of investigation, the employees in question are not permitted to work on any shift together for any period of time. The employees must not have contact in or out of work and any violation will cause the investigation to cease. If the employee in question of harassing or discriminating, is found guilty, he or she may receive up to termination and the victim has full rights to press legal charges. If the investigation is dropped and the victim is found to be falsifying information, he or she may receive up to termination. Reporting any incident of harassment or discrimination must be truthful and never twisted, lied about, or falsified in any form. Both parties will be required to make a written report and stand in front of a group of other employees randomly selected, and not involved in the situation, to plead his or her case in the matter. Investigations will be handled case by case and may require more detailed

At the conference, a meeting with both parties and a concilliator are to discuss and resolve the complaint. After both parties have finally resolved the complaint, the complaint is then closed.

2. If the explanation given by library staff is not satisfactory to the complainant, a second Complaint/ Request for Reconsideration form may be filled out and returned to the Library Director. Again, anonymous forms will not be processed.

Grievance measures are a means of disputing a resolution used by a company to address complaints by employees, suppliers, customers, and/or competitors (Federal Mediation, n.d). Choosing to file a grievance through a labor union against an employer is a severe matter. This paper will analyze the case study of an employee who feels that he is being treating unfairly. It will then provide possibly resolutions and the important steps required to resolve the issue. Then lastly, it will provide a brief summary.

Once such complaints are made, some form of investigation or inquiry usually ensues. Police departments have an obligation to ensure that officer behavior, agency procedures, and actions are reasonable and effective. One aspect of meeting this obligation is allowing citizens a readily accessible process of lodging complaints against the departments and its officers, this process must be conducted in a prompt and fair manner to create citizen confidence (USDJ,

Notice/report/information received – Any report or complaint received from a University Employee that alleges the sexual misconduct policy has been violated is reviewed by the Title IX Coordinator. NOTE: The Title IX Coordinator, based on the information received, may also open a complaint at their discretion or at the

I would also like to submit a report on the incident with an expectation that proper investigation will be taken care, which is described as below:

The procedure to follow if an employee wishes to raise a concern is as follows:

The investigation includes a written statement about the complaint, a written statement from the person complained about, a statement from any witnesses. Documentation will be reviewed and it will be determined whether it constitutes harassment. Finally, when the investigation is complete, the findings will be issued in a report. If a student has, in fact harassed, they may be suspended or expelled. If an employee is in violation of the policy, they will be disciplined and possible terminated.

As A/Audit& Evaluations officer I had to coordinate allegations & complaints and the departmental response to these. In numerous cases the incoming correspondence did not provide sufficient information and I had to research existing files and records to determine the best course of action. In one instance, after researching and analyzing information, I was able to determine that what originally looked like a land matter is actually an estates matter. Therefore, I contacted the estates program to pass it on for response and follow up through their regular operations. I was able to contribute to a faster turn-around of the response without unnecessarily involving additional people in the process. Also, whenever I am responsible for editing

189). Organizations having procedures, tools, and policies in place and are expected to assist to handle a complaint process by providing a feedback to customers (Davidow, 2000). Hence a proper setup of policies, tools and procedures should be established in order to speed up the process of handling the customers’ complaints (Davidow, 2003b). With regards to handling a complaint process, procedural justice justifies the fairness of procedures, tools and polices in order to have proper setup of complaint handling procedures (cf. Davidow, 2003b). There are several experimental studies have been conducted to proof the importance procedural justice for complaint handling. Author shows that customers who have reported high level of complaint handling satisfaction has experienced high level of procedural justice (Tax et al. 1998). (De Ruyter and Wetzels 2000) stated that high level of procedural fairness leads to more satisfied

2. Present and communicate appropriate findings. | | | | | | | | | | | | | | | |Pass |Make brief analysis using relevant theory