Chapter 7 Case Study 7-21 Specifically, what should the Carters cover in their new employee orientation program and how should they convey this information? There are several very effective and efficient means of conducting employee orientation. The Carters should open the employee orientation with a greeting or welcome speech. This sets the work environment and helps the new employee feel a part of the team. The Carters should then cover basic information regarding policies and procedures and benefits (paid holidays, tardiness, health benefits, etc.). The Carters need to be sure to communicate that employees do not receive any benefits other than payment and that they are paid on Tuesdays, rather than Thursdays or Fridays which …show more content…
7-22 In the HR management course Jennifer took, the book suggested using a job instruction sheet to identify tasks performed by an employee. Should the Carter Cleaning Centers use a form like this for the counter person’s job? If so, what should the form look like, say, for a counter person? Yes, the Carter Cleaning Centers should use a form like this for the counter person’s job. The form could outline/highlight in a bullet point format some of the activities that the counter person is responsible for. Some of these would include welcoming customers, retrieving customers’ clothes when they come to pick them up, taking different payment methods, and then giving change if necessary make note of their garments, express to them new products or specials, and say good-bye in a nice tone for them to come and visit again. These things would allow the employee to get into a habit of things, and eventually will not need the list and will have it memorized on what things need to be done. The form could also remind employees of the rules they are to follow while working, like no eating, and could also as a reminder to employees to do things such as pick up things/organize the front of the store when necessary. 7-23 Which specific training techniques should Jennifer use to train her pressers, her cleaner/spotters, her managers, and her counter people? Why should these training techniques be
Along with concluding their background and drug test before hire. One key part of the new hire orientation was to build a new hire packet and map to success. The new hire packet was a all encompassing booklet that allowed the new hire to use as a practical applications to reference setting up their phone, using the computer software, payroll information, office information, and we also included culture integration task within the book to help them learn more about the company (lunch coupons to take out other employees and 50 dollar gift cards to the Kimley-Horn company store). The map to success was a template for first day orientation scheduling that was made with few tailored changed to meet each candidates needs from a training perspective and team meetings. Both the map to success and the new hire orientation booklet were something I had to tailor if the hire was full time or part time as well as change training material for different disciplines and levels within the
Orientation will begin with an overview of the entire company, including the breakdown of different departments and a brief history of the start-up of Canada Post to the present. This will help new hires understand where they fit within the overall structure of Canada Post, giving them a better sense of the importance of their job to the company's strategic plans. This can provide a sense of belonging that can help create a strong employee-employer relationship.
4) How will the training process be and effectively help each one of my new people to achieve greater success?
Tasks and responsibilities: Manage associates, make sure customers are taken care of, manage sales and inventory, and make sure to keep a clean food safety department.
These HR specialists will focus on running new employee orientation. It will develop and implement a program of continuous training and education for employees to keep their skills sharp and up to date. The unit will also coordinate with the compensation and benefits administration unit regarding any reimbursements offered to eligible employees for outside education and training.
In looking at the to do list I have decided to delegate the following to the employees listed below and the reason for the idea for them to handle the task.
During the first week of training the trainee will go through an orientation. Throughout the orientation the trainee will be explained the job description. The trainee will also be informed
To read and write reports, take part in staff and residents meetings and in training activities as directed
During new employee orientation, each employee in the HIM department receives a copy of the procedure(s) for the job(s) they will be performing. For reference, employees have access to specific network drives that stores this information for easy accessibility. The departments do not report their procedures to other departments or agencies.
* Development of an induction program to welcome new employees and introduce them to our organisation
There are many different training methods which the organisation utilises to train and develop their employees in all different departments and groups, however, the three main training methods used to train sales floor customer assistants within Marks and Spencer are on-the-job training, coaching and off-the-job training (Blogs.thegrangeschool.net, N.D). According to Pineda (2010) training within an organisation must be evaluated due to their training needs having to have beneficial and profitable outcomes for the business.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing
As a manager working in a diverse organisation, this learning area will help me to recognise the differences between team members and to effectively manage these differences by encouraging participation in diverse training, establishing benefit programs such bonuses, flexi-time to accommodate the different needs of different employees. It’s important to communicate to staff about goals and objectives, corporate culture and common practice. This can be done by developing employee handbooks with detailed guidelines that can be handed out at orientation days.
demonstrate openness and loyalty; and how to mentor workers to be self-starters. Off-site employees need similar training in how to communicate and
Provide training that is specific to improve current performance, general to provide wider skills and advance to prepare