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Case Analysis Of Selfridges

Decent Essays

1.1. Targeting
Targeting is a method of examining the market segments and follow all or any of the following 3 types: undifferentiated, multisegment (differentiated) and concentration (niche) (Palmer, 2009). Selfridges’ products diversity means its target include both men and women aged >25 years belonging to the high-income group whose interest is fashion and luxury. Thus, Selfridges’ targeting can be said to be concentration (niche); however, due to its prime locations, Selfridges also attracts general public including families, singles and tourist. Therefore, in that aspect, its targeting strategy is differentiated.

1.2. Positioning and perceptual mapping
Customer perception of a brand is based on how the company positions its brand in the marketing to generate that impression in their minds. This positioning is based on the company’s market position and its competitors’ positions.

Selfridges brand positioning is that of high price with high fashionability. Luxury department store segment is highly competitive because products and brands available are similar and thus brand loyalty serves as the differentiating factor. Harrods and Harvey Nichols are the strongest competitors in that segment. However, Harrods is more high-end-oriented, while although Harvey …show more content…

Selfridges has a clear and well-defined logo and colour scheme, making it easily recognisable. In addition, Selfridges’ philosophy and vision is well-defined in their Vision and Values statement (Selfridges Group, 2014c), and financially, the company is in a very good condition as can be seen with Selfridges attaining record gross sales of £1.2 billion and £150 million in operating profit in 2013, which was again bettered in 2014 with gross sales of £1.3 billion and an operating profit of £155 million, despite the high street gloom in the UK (Selfridges Group, 2014b; The Guardian, 2015; Davidson,

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