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Case Study : Capital Coast Health Limited

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Introduction In a global economy controlled largely by the dollar, even hospitals and healthcare providers struggle to find relief of being constrained by money. In May of 1997, Dr. Leo Mercer took over as the Chief Executive Officer (CEO) of Capital Coast Health Limited (CCH), a public healthcare facility located in New Zealand. Due to his background, Dr. Mercer was the ideal leader for this type of organization, which was currently struggling with the monetary aspect of business development and progression. He understood the nuances of the healthcare world, and even planned to practice medicine at the hospital so that he could “better understand the daily operational situation at the ground level” (Francesco, Hwang, 2005, p.1). Dr. Mercer was responsible for rectifying the organizational financial deficit and finding ancillary solutions for lagging technology, inadequate infrastructure, minimal to non-existent lines of communication and a generally poor level of staff morale. The end-state that Dr. Mercer looked to reach was being a good employer while rendering an exceptionally high level of healthcare, in safe, modern, and dispersed hospitals to clients of Capital Coast Health Limited.
Environmental Analysis Externally, tremendous pressures was placed upon Capital Coast Health Ltd to cut operating costs, turn around the profit deficit, update facilities, and do it in a very limited amount of time. The focus turned to Dr. Leo Mercer, who was now the face of

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