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Case Study Of Jetstar

Decent Essays

usiness Challenge

Cost
Being a leading lowfare airline, Jetstar pays extra attention on the cost management. However, there are several significant issues that result in an upward pressure on cost, for example, (1) Fuel price, (2) Labor cost and (3) operational costs.

Source: Nasdaq

(1)One of the biggest challenge of Jetstar is the tremendous increase in fuel cost. Because of the rising global fuel demand, the crude oil price rose over 50% over 10 years with rapid fluctuation and the fuel for airlines increased concurrently. Although Jetstar took significant steps to mitigate the impact of fluctuating and increasing airline fuel price, unavoidably its profit was influenced adversely.

Also, with the rising awareness of environmental …show more content…

Firstly, the financing cost of the company is greatly determined by the interest rate in the market. If interest rate goes up, the financing cost may increase. Secondly, Over 40% of the aircrafts of Jetstar are under lease contracts. It incurs cost burden every year. Thirdly, the airport charges is increasing globally on average. For example, the Hong Kong International Airport fee increased 25% in 2013 for a 2 year contract. Jetstar should manage these operational costs very carefully, in order to avoid that costs become larger than originally planned and result in …show more content…

However, some of the clients argue that low cost airlines are able to deliver good quality services as ordinary airlines do. (Snyder, 2014) Besides, many low cost airlines are always willing to find ways to show to their customers that it offers low prices but not low quality. (Snyder, 2014) Customers are expecting better services at low fee and other low cost airlines are trying to enhance service quality without raising their price. As a result, there is a substantial challenge for Jetstar. If Jetstar is not able to improve its service quality to meet the customers’ want, it may result in customer dissatisfaction, which may affect its reputation and market share

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