This essay seeks to give strategic advice on how R.P Plumbing Supply and Services can expand into the on-line market, while critically analysing the ways that different organisations have achieved the aims of moving their organisation on-line, onto social media and onto mobile media, whilst focusing on an On-line directory. R.P Plumbing Supply and Services is family owned business, which was established in 2006, located in London, England, United Kingdom (UK); its services includes the sale of plumbing materials and installation of fixtures and fittings. R.P Plumbing Supply and Services made its business by passing out fliers to gain customers, but recently the manger desires to offer services to a wider market area and accessible on a digital forum, which can be accessed anywhere and information can be gathered at anytime, without the hassle of having to go through a heavy book. Through this digital access …show more content…
Apple stores use mobile Point of Sale terminals to add the convenience of ‘click to pay’ to their physical shopping experience and provide customers with an email receipt from the POS terminal (Ernst & Young LLP; 2011). Through digital technology to enhance traditional business models an computerised and digital services can be used to participate with and extend accessible manual services to companies such as eBay an its auction model, Life insurance with its computing algorithms, and Dell/Amazon with their dynamic pricing make better use of self-service channels including customer service through social media (Ernst & Young LLP;
Amazon.com operates in the Online Retail Industry. The sector is one of the fastest growing globally and is outperforming the ordinary retail marketplace. It was created after 1995 and it was only the Internet that made it possible for such an industry not only to be established but to become one of the most flourishing sectors in the business environment. What is interesting is that Amazon.com, together with eBay is the pioneer in the field. Both companies were launched in 1995 and are still extremely successful. The creation of e-mail in 1996 had a huge impact on the development of online retail by introducing a fast and easy way to communicate with customers. For this two-year period Internet usage
Tesco is the largest UK store, founded in 1999 by Cohen. It is currently among the principal retailers in the world (Akridge, 2012). The company has undergone different steps to put up with customer demand (Piercy, 2012). Because of these steps, changes have occurred that have increased customer satisfaction (consortium, 2006). This has introduced self checkout systems which have increased sales and save more time while shopping (Jones 2008). These systems also bring challenges (infrastructure network 2002). Different solutions can be used to counter these problems
We invite residents of Seffner, Hillsborough, and neighboring cities with the most incredible results on all of your piping needs. Johnny Doan Plumbing is proud to offer the community with the best results to help you in your time of need.
Business are making a continuous effort to provide customer-centric services at reduced costs and at the same time ensure operational efficiency to the greatest extent.. The advent of Internet has initiated a digital revolution in the worldwide business sector. On top of this the developments of Mobile Technologies are bringing in new opportunities for Business. The dynamic and flexible nature of the mobile communication channel as well as its ubiquitous reach has helped in extending a variety of business activities to its customers. As a result new business platform offering entirely new types of business services have emerged innovating on various -business models. One such new business model is Mobile e Commerce . This paper looks into the future of Mobile e Commerce and how its implications to business .
It is now, not only commonplace to have a website detailing the operations of your company, but expected. ?The reality is consumer ? likely even you ? turn to the internet to discover what to do, where to go, who to buy things from and more. Keeping this in mind, shopping online isn?t the only reason people go online. Instead, being online leverages multiple avenues for small businesses to gain visibility among consumers.? (Leinbach-Reyhle, 2015). For a small business trying to compete with other small and larger businesses, visibility is key.
Technology innovations and breakthroughs have forced businesses to adapt or risk losing customers to the more agile and flexible competitors. According to Dulipovici & Vieru (2015) new technologies are moving businesses into the virtual realm. Customers are able to use a smartphone to make a purchase with a credit card and have it shipped to a location anywhere in the world. Technology has allowed hotels and airlines to install do-it-yourself kiosks to expedite reservations. This has helped these two critical service industries to streamline operations while improving service to consumers.
It is common for homeowners to put plumbing issues in the back of their mind, until emergency plumbing services are needed. In an emergency, every second counts, especially in situations, such as a burst pipe or busted water heater. In emergency situations, it is essential that you hire a qualified plumber to avoid costly mistakes down the road. The best defense is to have plumbers in Seattle on hand before a disaster strikes, so in order to protect yourself, here are five questions to ask before making the decision to hire.
Over the past decade, Shopping on the internet has skyrocketed with internet sales reaching almost £30 billion in 2012, which accounts to almost 10% of total sales in the UK. This is due to the increased possession of Internet devices such as: smartphones, laptops and computers. It has become much easier and simpler for
One day a man woke up from his informal lodging he was going to put his feet on the floor he recently understood that the entire room is topped with water off to the stature of his bed. He began shouting and yelling when his better half slapped him as she was recently resting close to him on a similar bed. Indeed, in all actuality this man simply had a bad dream since he has been abstaining from pipes benefit for quite a while and the kitchen got overwhelmed with water yesterday because of spillage in the pipe. Learn to expect the unexpected. On the off chance that you are not frightened then this situation can really happen and that place can be your home in actuality. Along these lines, on the off chance that you are a tad bit genuine in regards to the pipes issue that you are at present confronting at your home then read the accompanying significance and favorable position of contracting pipes benefit in Toronto.
Technology is one of most significant element which shapes our life in contemporary society and plays an influential role in marketing strategies (Kotler and Armstrong, 2012, p. 104). Technologies not only create new products but also create opportunities to marketers. Applications on smart phones and tablet computers are the typical innovation in this generation, and the of power influence of applications in marketing are unpredicted. Masters Home Improvement valued and launched an application on iPhone (Masters launches real-time customer service app, 2013). This application not only provides the basic function such as searching information and purchasing products but also offers some special functions such as “chat now” which connects directly with Masters’ service
Technology is a huge factor in modern day life - with 45% of the world having internet access to purchase goods and services, the e-commerce industry is ever growing. Therefore new technologies have a significant impact on the external environment as they guide the new direction of a market. Technological improvements generally coincide with technological advancements in a company’s products helping to gain more consumers and maintain competitive advantage over other companies. Amazons prime addition has between 50 and 70 million subscribers with an increase of 53% last year (Mac, 2015) therefore showing the success of the technological improvement and the ability to increase consumer base by a large amount. Other technological advancements that Amazon has invested in include Amazon video and Amazon music via mobile apps and webpages enabling Amazon to keep up with growing markets. Another form of Amazon using technology is to track and trace consumer patterns – technology has enabled Amazon to see there consumer loyalty rates (50% consumer loyalty in 2004) (Kimble & Bourdon, 2013). Similarly as technology is becoming such a large part of everyday life, e-commerce companies are able to gain considerable benefits as their target market grows – faster broadband as well as increased availability of internet helps to promote companies such as Amazon.
The traditional retail market has been transformed by technological advances. The internet today has allowed consumers to purchase various products from home ranging from apparel to groceries. The online shopping market has grown significantly within the past decade, leading to many online e-commerce startups such as Amazon, eBay, and mobile start-ups such as Instacart. While e-commerce provides convenience for shopping, it has created major disruption to the traditional shopping industries. Traditional retailers have since faced bankruptcy due to their inability to compete with such start-ups. The traditional American toy store, Toys R Us, announced its state of bankruptcy just last month due to a significant decline in sales. More and more consumers are turning to online giants such as Amazon to purchase daily items as a result of convenience. According to the Washington Post, Toys R Us is just one of more than 300 retailers to file for bankruptcy this year, as Americans ditch the shopping mall in favor of their laptops, smartphones, and tablets (Bhattarai, 2017). Shopping which used to require walking or a vehicle trip to stores is no longer required for consumers with online shopping. Online shopping has appealed to consumers worldwide by encompassing the business aspect of service convenience which constitute saving time and/or effort (Jiang, Yang, and Jun, 2012). For consumers whom have busy lives and those whom are physically disabled, online shopping is a positive
Retail stores are much more accessible in Hong Kong than in other countries. Since there are no refund policies, consumers also prefer to deal with the seller face-to-face to judge whether or not they are credible. Consistent with this culture, couponing and group buying sites as well as social media and mobile apps linking to special offers blur the line between online and offline retail channels. People get coupons and discounts online and go offline to spend them. Hence, it is important to consider that some of the digital technology adopted by supermarkets in other countries (see Appendix 5), may not be popular in Hong Kong, not because of a lack of technology, but because of the consumer behavior and culture. Hence, providing multi-channel solutions may be more viable for Hong Kong
In the fast changing and increasingly connected world, information technologies play an important role in everyday life as well as in business operations. Innovations and technological advancements provide mechanism for goods or services providers and consumers to connect and transact their purchases in quick, easy, and efficient manner anywhere in the world. Companies, such as Alibaba and Amazon, rely on the technological innovations and advancements to build their business models and capitalize on them (Burinskiene, 2013).
Some businesses like Amazon and EBay have felt the huge impact of m-commerce. Though for most retail companies, sales via mobile devices is still a small fraction of total sales. When looking at the world as a whole, the potential for m-commerce is astounding. A lot of retailers are seeing increased sales via mobile devices with a larger percentage of those sales coming from tablets and less from Smartphones. M-commerce currently accounts for over 11% of all e-commerce sales and theses figure are still rising.