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Case Study: Pros and Cons About McDonalds Modernization Essay

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Summary of Situation (very brief) From the early 90s to 2003, McDonald’s had a declining decade with ineffective leadership. Since 2003, McDonald’s has made huge strides in improving customer service, quality of food, revitalizing the look of the restaurant, and have created many new popular menu items, from healthy choices, like salads and fruit, to the many new choices of coffee-based drinks and fruit smoothies all in the attempt to stay in front of the competition to attract new customers while retaining its current customer base. Key Issues—Identification and Analysis The Downward Spiral Service became a big problem for McDonald’s after the huge expansion of the 80s and 90s. As a result, it tarnished McDonald’s image and reputation for …show more content…

He concentrated on creating more revenue from existing locations with new items, offering healthier options, as well as innovative ideas that became popular with the public. The sudden death of Cantalupo brought in Bell to take over until his sudden retirement for health reasons. Skinner came in as the new CEO in late 2004. His primary focus was to improve the unhealthy image of McDonald’s after Morgan Spurlock’s documentary “Supersize Me”. Skinner’s plan of attack was to implement healthier processes in preparation and production, as well as more healthy choices for the customer. This was smart on his behalf as McDonald’s image suffered greatly from the documentary’s exposure and the resulting litigation from customers claiming McDonald’s made them fat. Healthy Choices The first thing McDonald’s did to combat the unhealthy aspects of their food was to eliminate the supersize option from the menu. This was a smart move since people would not take responsibility (hence the lawsuits) for eating the food. By controlling the portion size, McDonald’s was able to eliminate one of the public’s excuses for them making them fat. Additionally, McDonald’s changed their frying oil to remove the trans-fatty acids that contribute to arterial clogging. Fruits and vegetables are introduced to give parents a healthier option for their children. New and improved salads provide adults with a healthier

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