Ch7 Process Management Essay

4889 Words May 19th, 2013 20 Pages
CHAPTER 7
PROCESS MANAGEMENT


TRUE/FALSE QUESTIONS

1. Process management is defined as the controlling and improving of processes after they have been designed.
Answer: F
AACSB: Analytic Skills


2. Support processes generally do not directly add value to products and services.
Answer: T
AACSB: Reflective Thinking Skills


3. Processes must be both measurable and repeatable to be improved.
Answer: T
AACSB: Analytic Skills


4. A well-run manufacturing operation can usually compensate for a poor product design.
Answer: F
AACSB: Analytic Skills


5. Stretch goals often result from benchmarking activities.
Answer: T
AACSB: Analytic
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In many companies, value creation processes take the form of _____ temporary work structures that start up, produce products or services, and then shut down.
a. projects
b. outsourcing
c. crisis teams
d. product teams
Answer: a
AACSB: Analytic Skills

5. A graphical representation of a process sequence is known as:
a. an affinity diagram.
b. a Pareto chart.
c. a flowchart.
d. a control chart.
Answer: c
AACSB: Analytic Skills

6. Which type of process drives the creation of products and services, is critical to customer satisfaction, and has a large impact on the organization’s strategic goals?
a. Value-creation process
b. Support process
c. Outsourced process
d. Supplier process
Answer: a
AACSB: Analytic Skills

7. Process management consists of:
a. design, installation, and improvement.
b. design, control, and improvement.
c. design, control, and standardization.
d. analysis, control, and improvement.
Answer: b
AACSB: Analytic Skills

8. _______ are accountable for process performance.
a. Process managers
b. Process owners
c. Process workers
d. Process black belts
Answer: b
AACSB: Analytic Skills

9. Which of the following is NOT TRUE of process owners?
a. They are accountable for process performance.
b. They have the…