CHAPTER 7
PROCESS MANAGEMENT
TRUE/FALSE QUESTIONS
1. Process management is defined as the controlling and improving of processes after they have been designed. Answer: F AACSB: Analytic Skills
2. Support processes generally do not directly add value to products and services. Answer: T AACSB: Reflective Thinking Skills
3. Processes must be both measurable and repeatable to be improved. Answer: T AACSB: Analytic Skills
4. A well-run manufacturing operation can usually compensate for a poor product design. Answer: F AACSB: Analytic Skills
5. Stretch goals often result from benchmarking activities. Answer: T AACSB: Analytic Skills
6.
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In many companies, value creation processes take the form of _____ temporary work structures that start up, produce products or services, and then shut down. a. projects b. outsourcing c. crisis teams d. product teams Answer: a AACSB: Analytic Skills
5. A graphical representation of a process sequence is known as: a. an affinity diagram. b. a Pareto chart. c. a flowchart. d. a control chart. Answer: c AACSB: Analytic Skills
6. Which type of process drives the creation of products and services, is critical to customer satisfaction, and has a large impact on the organization’s strategic goals? a. Value-creation process b. Support process c. Outsourced process d. Supplier process Answer: a AACSB: Analytic Skills
7. Process management consists of: a. design, installation, and improvement. b. design, control, and improvement. c. design, control, and standardization. d. analysis, control, and improvement. Answer: b AACSB: Analytic Skills
8. _______ are accountable for process performance. a. Process managers b. Process owners c. Process workers d. Process black belts Answer: b AACSB: Analytic Skills
9. Which of the following is NOT TRUE of process owners? a. They are accountable for process performance. b. They have the
Every company will focus on supplying a service, product, or both. How and where the product is made plays a crucial role in the company’s success. In order to help visualize how the products are made process maps are formatted. These process maps can help to identify areas that need improvement. In order to implement improvement, process development will be implemented. The form of good that a company supplies is also important and to ensure that the best product is distributed product development is conducted. Target Corporation is a complex company, which provides consumers with their necessities.
This course covers techniques used in analysis and improvement of the value-adding activities of an organization. Customer value is created or added only when the output from a process or set of processes results in something a customer is willing to pay for. The course focuses on techniques for efficient and effective process management, in both
Which of the following is not a process commonly considered in making products or delivering servicesA.continuousB.batchC.repetitiveD.job shopE.subcontracting 34. The type of processing system which is used for highly standardized products isA.continuousB.intermittentC.projectD.batchE.unit 35. Behavioral approaches to job design includeA.SpecializationB.ErgonomicsC.Job RotationD.Flow Process ChartsE.SIMO Charts 36. A major advantage of job specialization in business is increased _________.A.motivationB.opportunity for advancementC.opportunity for self-fulfillmentD.productivityE.job enrichment 37. Nearness to raw materials would be most important to a (A.grocery storeB.tax preparation serviceC.manufacturing companyD.post officeE.hospital 38. A one-hour photo processing machine in a Wal-Mart store is an example of a _________.A.micro-factoryB.downsize strategyC.diversified strategyD.lean production systemE.falling price strategy 39. A tool that is not used for quality management is ________.A.FlowchartB.HistogramC.Perato AnalysisD.RedesignE.Check sheets 40. The four dimensions of quality that are sometimes used to determine fitness for use of a product are ______.A.performance, special features, durability, and service after saleB.performance, special features, conformance, and reliabilityC.special features, conformance, reliability, and durabilityD.performance,
Process design focuses the organization on the issues that are most important, helps management and employees think critically and strategically, and generate the right level of consensus and commitment necessary to move the organization forward. The success of any organisation is dependent upon a sound understanding of its operating environment, and on well crafted and well executed plans.
What type of operations focus on products in the early stage of the life cycle?
The reason for this is to provide a clear framework for assessing processes, their impacts and the implications for business managers. It starts at the organizational level, reviewing wide range of process theories and grouping them into categories. I assess and examine all the managerial process in an organization; I look at them individually because
Project management is managing the work to develop and innovate or even change within an existing operation. There are five steps in this management: Initiating the project, Planning and controlling all activities to keep the project on schedule, executing every phase of the projects process, monitoring/ controlling reviewing and regulating the progress and performance of all phases of the project, Closing process this is where all processes are finalized and completed to officially close the project out.
the organization engage in a collaborative way to achieve the strategic goals of the organization. Approaches geared and focused on collaborative, participative, and problem‐solving efforts work to align behaviors with strategic requirements (Spector, 2013). In process-driven change, content is used to support rather than initiate ( Spector, 2013).
1. It has been said that forecasting using exponential smoothing is like driving a car by looking in the rear-view mirror. What are the conditions that would have to exist for driving a car that are analogous to the assumptions made when using exponential smoothing?
Operations management focuses on managing the processes of producing and distributing products and services. Operations activities often include product creation, development, production and distribution. It deals with all operations within the organization. Related activities include managing purchases, inventory control, quality control, storage, logistics and evaluations. The nature of how operations management is carried out in an organization depends very much on the nature of products or services in the organization, for example, retail, manufacturing, wholesale, etc.
the Design of Goods and Services is fairly much of the transformation process in a firm. The design of process is extremely influential in determining decisions relating to business elements such as Cost, quality, human resources. Additionally, to survive in the business arena, a firm must design goods and services to meet the needs and wants of their customers (Heizer & Render, 2011).
This paper intends to define operations management and analyze an ethics decision made by operations managers in the workplace or in a known organization.
processes, and its goal is to correct products required by customers (Right Product) at the right
Controlling Process in Management Controlling is directly related to planning. The controlling process ensures that plans are being implemented properly. In the functions of management cycle - planning, organizing, directing, and controlling - planning moves forward into all the other functions, and controlling reaches back. Controlling is the final link in the functional chain of management activities and brings the functions of management cycle full circle. Control is the process through which standards for performance of people and processes are set, communicated, and applied.
Process improvement is a fundamental to business management. If you run an operation (and all businesses do, one way or another) you are reliant on two things: