Running head: CHANGE MANAGEMENT PLAN
Building a Culture for Sustaining Change at CrysTel
Student Name
University of Phoenix
Introduction
A reliable change management plan is often required to overcome workplace resistance when employees are presented with a new way of doing things. Change management is a strategy designed to transition from the status quo to some new ideal way of doing business. CrysTel, a growing telecommunications company, finds itself in a very dynamic industry that along with frequent advances in technology will dictate that it adapt to rapid and persistent changes. Developing a successful change management plan for CrysTel will have three distinct goals: optimize flexibility, promote innovation, and sustain
…show more content…
Regular feedback and proactive counseling help to effectively close information gaps between employees. The Marketing department suffers most from performance feedback at CrysTel. They do not have a strong mentoring process in place and there is an issue with delegation of responsibility here. "360 Degree Feedback provides accurate performance feedback to staff members who receive feedback from a boss, coworkers, and direct reporting staff. Done appropriately, it can boost performance and provide recognition and motivation" (Debare, 1997). "Because feedback is intimately related to the goal-setting process, it involves the same behavioral outcomes: direction, effort, and persistence" (Kreitner, 2003).
Employees of Technology Development department at CrysTel are encouraged to approach a conflict resolution committee to address unresolved conflicts. Conversely, the Sales and Delivery department only allows conflicts or issues to be raised only during the semi-annual performance review. This was indicative of a lower score than the other departments in this area on the climate survey. Multifunctional roles carried out by members of this department causes overlapping efforts and undefined responsibilities. Inadequate communication and teamwork make conflict resolution difficult. "Problem solving is the only style that represents a purely winwin orientation" (McShane, 2004). "Problem solving tries to find a mutually beneficial solution for both
Change Management is a modification in an organizations practice. It is instituted to profit the company and to improve the system. From the mid-2000s, change management has developed enduring landscapes for any organizations as if it’s related to business field or health care industry. In order to be in today’s competitive market; change management is very important part of any company (Aguirre & Alpern 2014). Technology and advancements is rapidly expanding and changing working organizations’ everyday atmosphere. Due to economic changes many businesses are being obliged to merged or downsized with other companies in order to increase their financial stability. Change management stepped in when employers or employees couldn’t keep up with
When utilizing feedback as a way of measuring effectiveness of the organizational change it can be by way of surveys from staff, meetings, questionnaires and so on. Feedback helps to communicate ideas better to management so that quality care can continue to improve and goals can continue to be reached. Feedback is used by managers as a tool to respond to and to anticipate changes (Spector, 2010).
This paper will discuss CrysTel a telecommunication company that has come to the realization that they need to develop a corporate culture that can support constant change. The first topic reviewed will be the Implications of Organizational Change and associated impact on employee behavior. The next topic the paper will discuss is the proposed change model and the potential impact that human variables and resistance to change will have on the process. The paper will review CrysTel will address employee reaction to the change specifically resistance to the change. The third topic, Measures to Monitor Progress will
A plan, a desire, and a decision. Which one comes first and how can you align these three aspects to make the change in your life that you need? There are several aspects of change that must be defined before you can figure out which direction you need to go. First, change can enter your life in two ways. You can initiate change or change will be initiated for you. Either way, you need to anticipate and plan for change. It is the "How to plan for change?" where most people make poor decisions. If you are going to initiate change, it is highly recommended that you have a plan. Having a plan is nothing more than laying out the groundwork of strategic goal setting. The planning process is actually quite simple. You can use the following model
Firstly, this chapter will explore creating a change to the management plan due to the identified change, consider barriers to the change and select a change management model. Then a change management plan will be discussed and outlined in greater detail. Subsequently, it will be explored how theoretical knowledge can support a newly qualified nurse (NQN), following an audit. Furthermore, it will be discuss the role of a leader and leadership theories for an NQN. In addition to this, the personality type and a plan for personal development will be presented (see Appendix 4). Finally, by completing this project there will be a reflection of what has been learnt.
Moreover, the best way to successfully implement change management is carried out in a few simple steps. Appointing a team to organize the change management process; this team may consist of employees, as well as outside consultants with the familiarity of change management strategies. Next, the plan to go from the current to the planned organizational structure should be analyzed and decide what steps will be necessary to complete the process. A communication plan should be created that is comprehensive; determine how to notify all company employees of the upcoming changes to ensure the transition will go smoothly. The next step will have the key changes that will take place during this process by creating a timeline, which should include small as well as large details. The change process should list concerns or problems that may arise; this would include employee dissatisfaction, confusion as well as an everyday work stoppage, and finally, these potential setbacks should have a contingency plan created. The final steps include the compilation of a change report for senior management as well as a discussion with management teams of the upcoming changes to be implemented (Michaels,
When planning to make changes within the organization, you should consider the total impact to the staff and any laws that are applicable. There are of couple of change management models, which I listed below, in which you can choose to help you in this process. Before you choose your plan of action exam the following to figure out what is the best time-off policy for your organization. You will want to make sure the policy for your time-off requests is fair to all personnel. You will want to communicate with your staff pertinent information regarding the new policy change. Explain how these changes will take place and keep an open line of communication to provide additional details or address any questions or concerns your employees may have. There are many ways to implement changes for an organization, here are a few examples that may work well as you implement the new policy.
There are many factors at CrysTel that will be affected by changes; one of the basic tenets of physics is that for every action there is an opposite and equal reaction. In this case, changes in one department will ultimately affect the other departments. However, this is also conversely true when one department is doing a sub par job it will affect in a likely manner. Two surveys were commissioned, an employee satisfaction survey and a climate survey from these two surveys we were able to ascertain where some of the problems can occur within the ranks of CrysTel. Using a six-factor parameter, we are able to determine where the strongest and weakest departments lie; the six factors taken into consideration are leading by example, employee in senior communications, empowering teams, risk taking, resolving conflicts, and mentoring sessions. When looking at the results the human
Week 3, the lecture on Managing Change describes organizational changes that occur when a company makes a shift from its current state to some preferred future state. Managing organizational change is the process of planning and implementing change in organizations in such a way as to decrease employee resistance and cost to the organization while concurrently expanding the effectiveness of the change effort. Today's business environment requires companies to undergo changes almost constantly if they are to remain competitive. Students of organizational change identify areas of change in order to analyze them. A manager trying to implement a change, no matter how small, should expect to encounter some resistance from within the organization.
Change has a considerable psychological impact on the human mind. To the fearful it is threatening because it means that things may get worse. To the hopeful it is encouraging because things may get better. To the confident it is inspiring because the challenge exists to make things better. - King Whitney Jr.
There are many different models for change management and change leadership that are used within strategic planning. Which of these models do you believe is the most effective for use in the strategic planning of change? Why? How does this model work in an environment of continuous change?
Identify the current formal and informal power structures in the organization. How might the power and political structure of the organization affect employee behavior?
Executive sponsorship also assured that the intended activities were appropriate for both areas, and required participation for all end users. The models depend on a variety of functions working collectively to complete real-life responsibilities and the necessary time investment for the change process. In addition, the dress rehearsals make sure that employees had sufficient time and were able to concentrate on devoting time to practice in mastering the new skills needed for the implementation Also; the calls coming into the support team each week were analyzed to determine top issues and provide further instructions and training to help reduce issues
1.1 Change management is described by Armstrong (1) as “the process of achieving the smooth implementation of change by planning and introducing it systematically taking into account the likelihood of it being resisted”. Change, the fundamental constant in any successful organisation, can be adaptive, reconstructive, revolutionary or evolutionary and can happen for a number of diverse reasons:
In developing an organization and preparing for the changes necessary a reliable change management plan is often required to overcome workplace resistance when employees are presented with a new way of doing things. Change management is a strategy designed to transition from the status quo to some new ideal way of doing business. CrysTel, a growing telecommunications company, finds itself in a very dynamic industry that along with frequent advances in technology will dictate that it adapt to rapid and persistent changes. Developing a successful change management plan for CrysTel will have distinct goals: optimize flexibility, promote innovation, and sustain change. Change management at CrysTel will involve identifying the strengths and weaknesses of departments within the