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Change Management Plan

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Running head: CHANGE MANAGEMENT PLAN
Building a Culture for Sustaining Change at CrysTel
Student Name
University of Phoenix

Introduction
A reliable change management plan is often required to overcome workplace resistance when employees are presented with a new way of doing things. Change management is a strategy designed to transition from the status quo to some new ideal way of doing business. CrysTel, a growing telecommunications company, finds itself in a very dynamic industry that along with frequent advances in technology will dictate that it adapt to rapid and persistent changes. Developing a successful change management plan for CrysTel will have three distinct goals: optimize flexibility, promote innovation, and sustain …show more content…

Regular feedback and proactive counseling help to effectively close information gaps between employees. The Marketing department suffers most from performance feedback at CrysTel. They do not have a strong mentoring process in place and there is an issue with delegation of responsibility here. "360 Degree Feedback provides accurate performance feedback to staff members who receive feedback from a boss, coworkers, and direct reporting staff. Done appropriately, it can boost performance and provide recognition and motivation" (Debare, 1997). "Because feedback is intimately related to the goal-setting process, it involves the same behavioral outcomes: direction, effort, and persistence" (Kreitner, 2003).
Employees of Technology Development department at CrysTel are encouraged to approach a conflict resolution committee to address unresolved conflicts. Conversely, the Sales and Delivery department only allows conflicts or issues to be raised only during the semi-annual performance review. This was indicative of a lower score than the other departments in this area on the climate survey. Multifunctional roles carried out by members of this department causes overlapping efforts and undefined responsibilities. Inadequate communication and teamwork make conflict resolution difficult. "Problem solving is the only style that represents a purely win–win orientation" (McShane, 2004). "Problem solving tries to find a mutually beneficial solution for both

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