Chapter 11 Evaluate The Evaluation

The outcome evaluation process consists of a six stage model. The first stage is to build agency commitment and to clarify expectations. The second stage is to build agency capacity to measure the outcomes. The third stage is to identify the outcomes, indicators, and data collection methods. The fourth stage is to collect and analyze the outcome data. The fifth stage consists of improving the outcome measurement system. The sixth and final stage consists of using and communicating the outcome information.

Response: The current evaluation process is performed twice a year and is recorded and measured by the CEO/Executive Director of the organization. Since the organization is relatively small the Executive Director sets up performance measures with all employees and meets quarterly to ensure goals and objectives are pursued and completed. The actually performance evaluation is done twice a year in July and December.

According to Howlett, et. al., there are four types of evaluations (Benchmark Evaluation, Formative Evaluation, Summative Evaluation and Impact or Outcome Evaluation.) My organization has opted to utilize the Benchmark Evaluation type. Howlett, et. al., describes the Benchmark Evaluation as follows, “before you begin your work, you must document the current situation so that measurements taken during and after project implementation can be compared to the starting point.” (Baseline) (p.124)

|Planning for learning and assessment of learning |The learner agrees the targets, and plans are made |The results of the initial assessment inform plans |

Establishing an effective program evaluation system that includes creating an evaluation blueprint, gathering various sources of data, analyzing the data in order to identify strengths and weaknesses, using the results to plan next steps and communicating results to stakeholders (Dunsworth, 2012).

A process evaluation is an evaluation that is conducted while the program is still running, and focuses on how the program was implemented and how it operates (Dunt 2009). To measure the effectiveness of the program and if the objectives are met. One way of evaluating if the employees are reaching the goal based on the objectives is by contductin randomized controlled tiral

The evaluation process examines the program and process to define what 's effectively working, or not working. This evaluation process defines value about learning and training program, so they can make improvements (Rossett, 2001).

Continuous evaluation and never-ending improvement is the final step of the system. The primary purpose of evaluation is to measure progress and determine what satisfies and de-satisfies your workforce. The evaluation process includes the measurement of attitudes, morale, turnover, and the engagement level of the workforce. Here is a checklist of items that should be included

Our first assignment is an evaluation, which uses a set of standards or criteria to measure quality or effectiveness of a subject, such as a place, product, or service. This week, you will evaluate a restaurant. You may include details that allow your evaluation to come alive for the reader.

Describe how you assess the success of the assessment process with respect to the identified goals.

I don’t think that the expert’s comments are adequate for the administrators to fill out the rating form correctly since a product should be studied by all the major stakeholders for a complete rating. Internal customers (Employees), External customers, Users, retailers, distributers everyone should give their ratings and feedback to the product so that the real utility and product standing can be known in contrast to the competitors. Also, most of the administrators might be biased or convinced to rate Excellent so, the expert’s recommendations will not be sufficient to get most of the administrators to fill out the rating forms properly. Because of this rating it will not going to improve ability and skills of secretaries and clerks.

Implementation and Evaluation - Depending on the methods employed,this can be a lenghty process.However,in order to determine whether it has achieved its objectives,and if not to identify further problems that need to be resolved,it is vital to monitor the success of this stage.

Since the action plan is currently in the beginning phase, evaluation will deal with the plan’s structure and process, rather than its outcomes. Therefore, it will be a formative evaluation which can be also described as process evaluation; because it will focus on the ways of implementation and relation of programme theory with actual operations (Morra, 2009). Moreover, the evaluation will be comprehensive and inclusive enough to reflect all the concerns and developments in the member states. The evaluation will employ mostly qualitative and marginally quantitative methods to collect data, because the action plan is still in implementation phase and has not produced its outputs. Different methods will be used in order to gather data about different aspects of the evaluation. Below table summarizes the methods to be used in the evaluation:

The function and purpose of audits and evaluation programs are to ensure that periodic, formal review occurs such that program implementation and budget can be informed. The audit and evaluation process serves to provide information to the teams responsible for execution of those programs regarding their results and work quality. It is essential that the audit and evaluation program procedures result in new information and do not duplicate previous efforts. Essentially, the audit and evaluation programs should answer questions that have not been fully answered by other analysis or that are essential to a long-term view of performance and that facilitate the ability to gain an objective view and independent perspective with respect to the results and quality of the programmatic efforts ("Foundations for Success," 2012).

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