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Essay on Cmi L3 3009

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Level 3 Diploma in First Line Management
Unit 3009

Word Count 2724

Contents

Topic Page
Task 1. Understand the importance and principles of management communication. 1-2

Task 2. Understand how to use methods of communication to achieve the management objectives. 3-5 Task 3. Understand how to review the effectiveness of communication in the achievement of management objectives. 6-7 Bibliography. 8
Appendix:
1 - Feedback Sheet. 9-11
2 – Customer Satisfaction Survey. 12

3009 Understand the importance and principles of management communication – Task 1

1.1 Describe the role of communication in the management …show more content…

Tutors are expected to mark their electronic registers on the day of the lesson, and I send an email after this date. The communication is in the right format as tutors can all access email at home/college and this reminder will wait for them to become available after teaching.
There are many barriers that can be avoided with well planned communication and I have listed some of these below:
People can cause quite a disturbance if they have a poor attitude towards the communication. This could be seen in negative body language, a generally despondent attitude, or aggressive and negative comments. It is important to remember that feelings of stress my also portray a poor attitude, but this is not necessarily against the communication.
Language used in a communication could cause confusion if abbreviations or jargon is used inappropriately.
Technology or a lack of it is a powerful barrier. If the internal email system has crashed, I cannot send emails and may have to use a less formal form of communication.
Management with poor listening skills effects staff morale as employees don’t feel that they have any input in decisions. Managers create misunderstanding if they communicate in the wrong channel or in an inappropriate manner which has a detrimental effect on staff morale.
Interruptions are barriers because they create a distraction and stop people listening or reading.

3009 Understand how to use methods of communication to achieve the management objectives–

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