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Explain Ways To Maintain Confidentiality In Day To Day Communication

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The different reasons people communicate are so that they can discuss and get a point across, to explain a situation or thought, to impart knowledge, discuss issues concerns and build relationships professional and personal. 1.2 Poor communication such as attitude, being derogatory, negativity, and belittling affects relationships as people are less likely to listen and pay attention, in turn this may result in missed messages, misunderstanding, poor work and vital pieces of information being missed. Good communication such as team building, team cohesion, praise and empathy form a good working relationship as people can be more engaging and are more likely to pay attention, resulting in accurate passing/receiving of information and a full understanding of the tasks required. …show more content…

4.2 Ways to maintain confidentiality in day to day communication are ensuring that information is not discussed where it may be over heard by others who do not need to know, the identity of personnel requesting information is confirmed and that they have a legitimate reason to be given this information, ensure that any notes are stored correctly and any personal note pads with information are not removed from the work place, do not discuss individuals with other individuals regardless of relationship. 4.3 To remain within confidentiality when discussing concerns to agreed others tensions may be caused due to only being able to discuss specifics pertaining to the concerns being raised where you may be asked questions that you have the answer to but not allowed to divulge. 4.4 Seeking advice about confidentiality is vitally important when you are unsure of the level of information you are allowed to disclose this advice would be sought from senior

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