Continental's Supplier Rating System

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2.6 Performance Measurement
Nowadays, the performance measurement is one of the important elements for a company to sustain for a long term operation in this competitive environment. Continental is the largest tyre manufacturer and suppliers to the automotive industry. It started its operation in 1871 and it is already operating for 146 years. In order to do that, Continental was used the performance measurement system in its business operation. An effective performance measurement system must be visible and communicated to all participating members of the supply chain.
Continental was using the machine as its performance measurement for its tyres. Continental is using the machine to check the uniformity of the tyre producing process, tyre’s
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Continental´s Supplier Rating gives Continental and supplier an overview of supplier´s performance on the basis of general, standardized performance indicators grouped (as in the Supplier Site Assessment) in company, technology, supply, quality and cost/finance.
An example is the communication of supplier ratings via the SupplyOn Performance Monitor. The supplier data from the in-house “Supplier Rating System” at Continental Automotive Systems are transferred to the Performance Monitor. In Performance Monitors, suppliers can read their operational ratings and also reduce and analyze the data. Performance Monitor supports continuous improvement in supplier quality. Most vendors think of applications as an opportunity to recognize problems early on and to actively handle their solutions before upgrading.
Continental production suppliers are required to monitor their performance monthly on the “SupplyOn – Performance Monitor”, located at In order to monitor performance, a supplier
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In purchasing, Continental will strengthen its sustainability initiatives in transport and capital expenditures with our most important raw material suppliers and service providers. If existing suppliers cannot act in a sustainable manner, Continental will need to make the necessary reforms. There are also some prerequisites for vendor approval. The minimum requirement for the suppliers is to have the quality system certified according to the ISO 9001. They also need to have certification according to ISO/TS 16949 of supplier’s quality system and the certification according to ISO 14001 of supplier’s quality system. The last one is they required to sign Continental ́s Business Partner Code of Conduct for acknowledgment.
Last but not least, Continental will also do the differentiation between the tyres stores from the aspect of service quality. This is because there are some tyres store that really provide excellent services to the customer, so the recognition is needed to encourage them and maintain their performance. The “Best Drive” title will be granted to
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