Crew Resource Management Has Come a Long Way but Still Has More to Go

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In several studies of aviation mishaps, human error has been cited as the primary cause of the majority of these mishaps. The main problems of these human errors were failures in interpersonal communication, leadership, and decision making in the flight deck (or cockpit). With this in mind and the need to improve on air safety, Crew Resource Management was developed. We will define CRM and then continue further to define subsequent automations and questionnaires that have developed through CRM. We will discuss the importance of CRM, automations, and questionnaires and the research findings.

Crew Resource Management
Crew Resource Management (CRM) has come a long way. The roots of CRM can be traced back to a workshop, Resource
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It not only included characteristics in aviation in which the crew must function in, but it also included multiple input factors such as organizational culture. Several airlines also included training modules addressing CRM issues in flightdeck automation. And CRM also started to expand to other within the airline industry (i.e. flight attendants, dispatchers, and maintenance personnel). (Helmreich, Merritt, & Wilheim, 1999)
The fourth generation CRM would seem to eliminate the problem of human error by making it an integral part of all flight training. It would also appear that the goal of making explicit CRM training go away is starting to be realized. (Helmreich, Merritt, & Wilheim, 1999)
In the fifth generation CRM, the goal is for normalization of error and the development of strategies for managing error. If error is inevitable, then CRM can be seen as a set or error countermeasures. (Helmreich, Merritt, & Wilheim, 1999)
Through these generations, Crew Resource Management has become known to many as just a three letter acronym. From when CRM was first developed by NASA, it has lost much of its meaning. We can define CRM as a safeguard for the limits of human performance (Merritt & Helmreich, 1996). CRM can be further defined as a management system that makes the best possible use of all its available resources (i.e. people and equipment) to promote safety and improve the effectiveness

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