Customer Buying Habit : A Supermarket Chain

Understanding consumer buying behavior entails marketing, relationships, and consumer behavior. Consumer behavior comprises all the consumer decisions and activities connected with the choosing, buying, using and disposing of goods and services. Marketers must pay very close attention to consumer behavior that occurs before the purchase and after the particular product has been used. Studying consumer habits is one of the steps in marketing search and analysis. In addition to other basic principles of consumer buying habits, marketers also need to study the decision and actions of real people. Until recent history the study of consumer behavior was focused on generalized consumer decisions. With

In this essay, Wal-Mart was chosen to be the case to analysis. Firstly, some basic concepts will be mentioned, including

Selection – a wide choice of food with KFC mainly focusing on fried chicken and McDonald’s on hamburger.

In 1970, Grocer estimated a mean of products category is 7000 in each large supermarket (Hansen et al., 1978). Therefore, consumer can find goods options accord to their preference since large kinds of goods offered by modern markets. Additionally, the varieties of commodities give them flexible choice if they change their preference. Take ‘biscuit’ category in Wal-Marts as an example, they offer multiple brands in biscuit with various taste, size and packages, so consumers can select from those large categories based on their demands. Moreover, Borle et al. (2005) say that marketing position of many shopping centres are one-stop shopping. Namely, shoppers can find exactly what they want without visiting multiple stores because of

In today’s world, retailer’s needed to identify and quickly respond to trends and challenges. This article relates to how a retailer faces new challenges and trends. Retailers plan so many new things for the future to some how calculate customer’s behavioristic data. Information about customer’s buying activities, for example, most retailers attempt to determine information such as the time that most customers make purchases or the average amount of the purchases. Significant that knowledge can help buyers confirm they have enough amount of merchandise where and when customers wants to purchase it. They must develop strategies in response to use those changes.

The process that a consumer goes through when deciding what or whether to consumer. This lies beneath the act of making a purchase, and may be attributed to the psychological core of the person. The process includes seven steps which consumers go through before making a purchase. Step one may be described as 'problem recognition '. As the main starting factor of the decision making process, it requires in depth analysis and research. Problem recognition conjures the idea that problems only exist when we recognize them. Hoyer and MacInnis describe the problem recognition stage as 'the perceived difference between an ideal and an actual state. ' (Hoyer & MacInnis, 2008). The ideal state in this context refers to the way the consumer wishes things were. An example of this may be the wish for a nice house or car. In comparison to this, the actual state refers to how life really is, or how the consumer views it. Examples would then be 'this house is too old ' or 'my car is not fast enough '. It is the recognition of the actual state and ideal state that leads a consumer to the stage of problem recognition. It is within the problem recognition stage that the psychological problem solving variants are considered. These include Extended, Routine and Limited problem solving, and the level of commitment contributing to each may or may not lead to purchase. In addition, psychological and

Our hypotheses are: Chinese consumers that have the luxury or non-luxury store shopping experiences will influence their receptiveness towards the cultural mixing goods—— coin–shape pizza and rice-made burger.

The research is going to evaluate how Chinese consumers engage in buyer behavior towards purchasing Apple iPhones. Thus, the literature review will concentrate on Chinese consumers’ buyer behavior, which contains the way Chinese consumers consider and the reason of those consumers’ consideration and decision-making. First of all, the consumer buyer behavior will undoubtedly be introduced, including the stages of consumer buyer behavior and then expand to the area of Chinese consumers’ buyer behavior. Then, the background of Chinese consumers will be introduced, containing different age groups that will further help understand Chinese consumers’ consideration and needs. After that, the factors, which have the influence on their buyer behavior will be discovered that will be mainly concentrated on the personal, psychological, social and cultural factors, combined with the linking to Apple iPhone. Finally, the summary of the literature review will be concluded and the research gap will also be raised.

This chapter of the dissertation aims at providing an understanding into why consumers choose to shop either online or in store and it is important to understand consumer buying behaviours, motivations of shopping and the decision process by reviewing relevant literature and theories. This will enable the author to understand how each of these shopping platforms can satisfy consumer needs and their desires. The literature review will be divided into five sections: Retail marketing overview, motivations of shopping, online shopping behaviour, in store shopping behaviour and the consumer buying decision process.

After purchasing the product and using/testing it, the consumers would either be satisfied or dissatisfied. A company would need the customer to be delighted with the purchase that he has made and also that he should feel proud of it. It is very important for the customers to be delighted and happy with the

Possibly the most challenging concept in the marketing is to deal with understanding the buyer behaviour. Consumer Buying Behaviour refers to the buying behaviour of the final customers, and households who buy goods and services for personal consumption. It is fascinating but different area to research and this is particularly relevant in the tourism field, where the decision to purchase by a consumer is of emotional significance.

Consumer shopping preference and behavior have a huge effect on the marketing share and benefit. Studying their shopping orientation is helpful in understanding and targeting the costumer; it could be analyzed based on their reaction on certain brands or products. In the demographic information in all class levels of college students 77.8% are female, 22.2% are male. In addition, 63% said their parents paid for them. (Bahng, Kincade, & Yang, 2013). Buying a product of a certain brand is more than just buying a product; that product is a symbol of that brand assigning a different meaning of the product. A brand develops over time. When you buy a product the value of the brand is more than the product. It communicates with people non-verbally. People will receive that message clearly and understand your social status just based on the brand you choose to purchase. In total 320 respondents are participated with the age group of 15-40, which included 162 males and 158 females (Rajput, Kesharwani, &Khanna, 2012). With greater affluence, the children have more opinion about their appearance when it comes to shopping. They are making their own decisions by asking their parents to buy certain brands or specific products based on their self conception. A little over half of the participants are age from 30-34, about 46% were housewives, and more than 43% of the interviewees household income level was

The process of consumer decision making has 3 stages: input stage, process stage and output stage.

Introduction - Consumer Needs, Motives and Values - Unit 1 - 1.1 Understanding Consumer Behaviour Unit 1: Introduction - Consumer Needs, Motives and Values V1.0 © NCC Education Limited Introduction - Consumer Needs, Motives and Values - Unit 1 - 1.2 Understanding Consumer Behavior Lecturer: Louis’ email: Louis L. Villar consumer.behavior@yahoo.com TA Ms. Thu Huong’s email: agomong1012@yahoo.com When you get home, please send an email to consumer.behavior@yahoo.com with cc copy to agomong1012@yahoo.com and send the following: 1.

In future maintain 5% of stores as mini-supermarkets in her development target. 759 STORE did its best to conduct “lower margin with high turnover” policy. Through this 3 years effort on active developing direct import model, it was grateful that 759 STORE had not only built up supplies with food distributors and manufacturers of Japan and other countries, but also a smooth import operation with substantial procurement scale. To avoid any conflict on product price setting with traditional market players, the Group would take further step to increase the proportion of direct import and much fully exclude the supply of local suppliers who were difficult to have price negotiation with and did not allow 759 STORE to set product prices independently. Exploring new products in all angles and without limitation, our procurement team continued to source wide varieties of import product for Hong Kong residents’ enjoyment, where around 80% of them was food products and 20% of them was household and other products, hoping that our