Customer Expectation And How Much They Differ From High Street Customers

The definition of E-Commerce or E-Tailing is replacing the traditional relationship of buying and selling in person or the phone with the use of the Internet, Smart Phones and networking. The more people that use the Internet regularly, the more Internet commerce increases. This causes a continual loop of improvements and innovations of which businesses must be aware. Most economists see e-commerce as a market segment that leads to intensive price competition and consumers armed with greater knowledge. E-commerce has changed business models globally, and allows customers to engage in the process of shopping either online or to a destination. Brick and mortar stores do have a conundrum do you want traffic into the store, or do you want the sale based on ease of shopping and/or convenience? (Eisingerich).

I am choosing to do my Business Analysis paper on e-commerce. I will explain the importance of it as well as the effects on the global economy. I will discuss the advantages of telecommunications and information technologies in a business versus those businesses without e-commerce. I will also discuss the marketing strategies involved with e-commerce and how it helps businesses. Due to the global nature of internet business, electronic commerce (e-commerce) standards have become a priority on the national and international level. While most traditional businesses are subject to local, state, and national

Today, the market is flooded with several ecommerce options for shoppers to choose from. A variety of innovative products and services are being offered spoiling customers for choice. Online shopping is no more a privilege enjoyed by your friends and family living in India. Today, it is a reality in India. In the last couple of years, the growth of ecommerce industry in India has been phenomenal as more shoppers have started discovering the benefits of using this platform. There is enough scope for online businesses in the future if they understand the Indian shopper’s psyche and cater totheir

In this paper I would explain the trend going toward the offline to online. Moreover, this paper put the light on capabilities and limitations of ecommerce. Moreover, the features of e commerce and how these feature effect on the businesses’ strategic advantage also cover in this paper. The requirement of any business and how e -commerce fulfil these requirements shown in following paragraphs.

The idea behind this study is of great significance because e-commerce (online shopping) has grown tremendously since the turn of the century. It has shaped the way people do shopping for the most part.

It is important to note that in the recent past, technology (and most particularly the Internet) has effectively changed the way people conduct business. Today, most businesses have come to the realization that to remain relevant in a highly competitive marketplace; they must fully exploit the opportunities presented by both technology and the Internet. In this text, I discuss a number of issues arising out of my resolve to engage in e-Commerce as the owner of a small clothing store along the Jersey Shore boardwalk.

This report comprises of the information concerning the e-shopping and other website business, the findings are compared to two nations (U.S and China) concerning the familiarity and use of various tools that will help enhance the e-shopping businesses. In addition to this, the recommendations provided openly give some nitty-gritty details on how this business can be improved in order to attract

New and notorious companies are successful through online retailing and E-commerce, for instance Amazon online book store stores builder and Woolworths (E-enterprise). Companies use the fact that it is convenient for consumers’ use online shopping to their advantage to provide consumer satisfaction.

Over the last few years the rapid expansion of the internet has lead to many technological, business and social shift. Examples of such shifts are the increased demand for greater internet bandwidth, the movement from physical shops to online shops and the social acceptance and trust in using the internet for financial transactions. As the internet and E-Commerce become more integrated into our lives they continuingly drive changes in how we work and live as mentioned above. The future of E-Commerce promises to bring further changes in our lives as the internet continues to expand and it is these possible future shifts which I will discuss in further detail.

In recent years, larger companies have included more and more online processes because customers are becoming more engaged with the internet, wanting to do everything by themselves. By cutting much of the traditional companies expenses through the use of eCommerce, virtual companies are stealing established companies market by offering better prices in the online market. According to Markus, T. (2008), e-commerce is an electronic market in which electronic sellers and buyers gather in order to negotiate for products and services. E-commerce gives the consumer multiple options since the Internet contains endless number of products and services (Markus, T. 2008).

The quality of the internet on the purchase process has been found to affect customers’ purchase decisions, satisfaction, and loyalty in online retailing (Zeithaml et al., 2002; Wolfinbarger and Gilly, 2009). Hence, to be competitive in the market place, internet is the paramount and as the new ways for the customer to interact directly with a firm. Besides that, the internet is responsive and convenient for customers in the online purchase process. Through internet, the firms being able respond to the unique needs and wants of individual customers by providing the “right content in the right format to the right person at the right time.” Retailers can facilitate a convenient and responsive online purchase process, serve their customers better, improve customer satisfaction and increase retention.

Despite the rapid growth of E-commerce sites, 43 percent of the them fails, and the difference between the success and the failure is consumer experience, according to Ecommercetimes.com. The Dotcom Survival Guide reported there is still one resource left untapped that can save dotcoms from failure. It's the one resource that historically is most ignored in favor of ads, press, and flashy features yet it's the one resource that can lead dotcoms to survival. That resource is customers. Customers can provide the revenues needed to attain profitability. Customers can give the word-of-mouth marketing to drive traffic. Customers can give the feedback needed to continually improve the website.

‘The business world knows that the Web is one of the best ways for business such as manufacturers to sell their products directly to the public, brick-and-mortar retailers to expand their stores into unlimited geographical locations, and for entrepreneurs to establish a new business inexpensively’[1]. You only have to look at successful businesses such as Amazon to put this statement into context. Amazon sits at the forefront of the online shopping industry with a revenue of 61.09 billion dollars in 2012 according to their annual report published earlier this year. This type of result goes to show how effective e-commerce can be in the commercial industry and the benefit it brings to the economy.

A number of factors have contributed to the success of ecommerce. To begin with, unlike traditional buying and selling of goods and services, ecommerce brings an enhanced level of convenience. For this reason, customers have identified that they no longer need to travel long distances in the search for products they could easily find online while still in the comfort of their respective homes. As Kroenke (2013) observes, organizations like Amazon.com are even making it easier for customers to make informed buying decisions by amongst other things providing a platform for them to provide product reviews. Next, businesses have also come to the realization

E-commerce has been the biggest revolution since the industrial revolution. You can buy anything online in 2017. From plane tickets to baby clothes, if you need it, it’s online. Most stores now have online ones. This is bringing in new types of revenue, and new types of companies. 30 years ago, nobody would have ever dreamed of the technologies we have today. But with all of this new technology, how much are we actually being benefited? With no face-to-face customer service, how can you get what you truly want? There are the lovers and the haters of online shopping. Some believe that it is at great convenience to just click a button and have something delivered to your door while others believe that online shopping is just another way for people to get scammed. Online shopping is something new to our generation, but will be the normal for many generations to come.