Customer Relations And Risk Management Essay

All the staff have a lot of contact with the customers, such as on the

0166: However, it is important to state that a MapReduce application can be favored to an MPI implementation only if the data to be processed are enormous.

Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Section 1 – Understand the factors that affect an organisation and the customer service role

Data and information management is a huge growth area. But it's not just data management creating new job opportunities, its gathering, analyzing, storing and securing the data as well.

|likely to affect a customer’s purchasing decision? |Does this meet my perception of value for money on the basis of product, |

This is one of the greatest challenge that is acting as a key barrier in widespread adoption and pervasive use of the tools fostering for development and progress in this field of study. The real time of the big data analytics would require some of the unique features and special computing powers and potentials (Gantz, 2012). Tools have to made specially advanced so as to incorporate process terms in real time (Chen, 2012). Every business oriented organization should be transformed into information centric (Kaisler, 2013) to focus upon the real time data analysis in terms of both input and output.

Each flowchart step is placed in the “Lane” for the group responsible for completing the task (Marketing, Sales, HR, etc.).

If the customer senses that they are communicating with someone who is incapable, it will create another reason to be frustrated or angry. If you don’t have the power to solve the issue or answer the question, tell the customer that you own the problem. Let them know that you will apply your personal effort to find a solution, even if you need to ask someone else.

Customer Relationship Management (CRM) is a tool that helps track, manage and supply information about customer’s interactions with an organization to help contribute to customer satisfaction that leads to customer loyalty. Additionally, CRM programs provide tools and applications designed to target their efforts on the most profitable customers, target new potential customers, and generate sales and maintain relationships with customers contributing to a greater market share.

develop a methodology for quantifying risks, or should each situation be addressed individually? Can we have both a quantitative and qualitative risk evaluation system in place at the same time?

The main goal of Customer relationship management is to create a strong bond between customers and the company. The strong bond can be build by focusing on the two main objectives of CRM. Providing the organization and all of the employees that treat customers with a single and complete view of every customer at every touch point and across all channels and providing the customer a single and complete view of the company and its extended channels (O’Brien, A & Marakas, G. 2004).

Risk management is the term applied to a logical and systematic method of establishing the context, identifying, analyzing, evaluating, treating, monitoring and communicating risks associated with any activity, function or process in a way that will enable organizations to minimize losses and maximize opportunities. (Lecture notes)Risk Management is also described as 'all the things you need to do to make the future sufficiently certain'. (The NZ Society for Risk Management, 2001)

Today, customer relationship management is very important to the business world. Most of the companies established a department and the programs to manage their relationship with the customers. Customer relationship management (CRM) is a business strategy which designed to help a company to understand and look forward to the needs of its potential and current customers (Anderson & Stang, 2000). Customer data is being collected in several different areas of the company, stored in a central database, analyzed, and distributed to key points (Anderson & Stang, 2000).The business world once was “product-centric”, the companies just provided what they could produce. However, it is now become “customer-centric”, they provide products and service

Today, data is a growing asset that various businesses are having difficulty converting into a powerful strategic tool. Companies need help turning this data into valuable insight, which can diminish risk and enhance returns on investments. Companies are struggling to make sense and obtain value from their big data. Superior and reliable