Customer Service For A Business Essay

992 WordsNov 23, 20164 Pages
Every Business has a goal to be successful. Success is needed for a business to flour grow and one of the ways to obtain triumph in business is customer service. There are changing grades of customer service from very poor to the excellent and while many people can provide some level of customer service not everyone recognizes how to effectually provide this dynamic part of the thriving business riddle. Gaining loyal customers, and giving educational platform to inform their employees on how to give and receive great customer service as well as being able to deal with conflict resolution correctly. What is customer service? Defined by Investopedia "Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means.” The research topic that I was given was on transportation and utilities. I have chosen to focus more on the utilities industry, since there are more companies out there that offer customer service. The first company I chose to speak about is Comcast. Comcast Corporation is the country 's leading provider of cable, entertainment and communications products and services, with 24.1 million cable customers, 12.4 million high-speed Internet customers and 3.5 million voice customers. Comcast is
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