Customer Service In Real Estate

Customer service is the factor that can increase or decrease a company’s credibility in the market. The major complaint of clients refers to the situation of explaining their dilemma many times to many agents. Solutions as providing unique customer numbers indicate a better

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

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This paper will seek to provide an overview of the real estate process and its affects on the real estate agent. An agent needs to be knowledgable about the steps required to make a sale, and the risks involved when the sale does not go as planned. Real estate sales require much of the agent, including sacrifices in their personal lives and in their financial stability. Agents must be teachable and willing to seek to see others succeed. A successful real estate sale consists of many steps, sacrifices to personal time, and an agent’s ability to work well with others while remaining incredibly flexible.

Customer service involves a consideration of what is needed to treat the customers in a desirable

Mr. Yotam Michaeli was interviewed regarding this case. He stated that he is a real estate developer and the nature of his business is to research and purchase abandoned or neglected properties. He stated he used to live on the same block as 23A Vernon Avenue in Brooklyn. He stated that this property was not taken care of for a long time and no property taxes were paid. He stated that this property was owned by Lillian Hudson, who passed away and he needed to find out if this property owned by anyone else. He stated that he hired Kevin Gallagher to investigate and locate the family of the previous owner. He informed me that before he hired Mr. Gallagher, he had a conversation with Blanche Oneal during which she informed him that she owns this

When a client engages a real estate agent for a property they have seen in the media, they already have a mental picture of the property they are interested to buy. The information provided on the internet and other technology supported media can be inaccurate or deceiving. Clients get frustrated by such incidences and thus it is difficult to deal with them. As a real estate agent encountering such clients is inevitable. In one situation a client toured the property they viewed on the internet. After the tour, the client was disappointed since the property was not as it was described. This situation can create mistrust between the client and the agent. Technology thus contributes negatively to the growth of the agent's brand. Such a client is difficult to handle since their expectations are diminished (Ferrell, Fraedrich, & Ferrell 2011).

Above are the bricks and stick of the "service", I believe there are many solutions for the above issues facing Realtors.

While various components become possibly the most important factor, at last a property's worth is judged by one and only figure - what amount would somebody say somebody is readied to pay for it at the time? The hugest contemplations for evaluating a property are late deals and current rivalry. The previous is a survey of what different properties of this sort have sold for, while the last considers comparative homes that are in the blink of an eye available.

I have to say working with Justin took away all the hassle and apprehension me and the wife had about buying a property. We’ve heard horror stories about estate agents conning their own clients, but we were so happy we took a chance with Justin. To say we instantly clicked is an understatement. We formed a bond before the day ended. It was fun working with him, which kind of surprised us because we had a preconceived notion that realtors can be stiff, for the lack of a better world.

Located in beautiful Southwestern Illinois ... Just 20 minutes from downtown St. Louis. Coldwell Banker Brown Realtors goal is to offer buyers and sellers the best Real Estate services possible, through a network of five highly successful offices staffed by 180 expertly trained REALTORS® working as a team to provide you with extraordinary service. Our strategic location near St. Louis, enables us to service people who want beautiful surroundings while working in the city. The company has five offices located in Belleville, Edwardsville, Highland, O'Fallon and Troy. Coldwell Banker Brown Realtors is the #1 agency in the Metro East, (as ranked by the St. Louis Business Journal book of lists) having assisted thousands of customers and clients

Buying or selling a house or an apartment is one of the biggest decisions of a person’s life. And when selling or establishing a price for real estate, people seek out real estate agents to do the dirty work. A real estate agent has to convince a prospective homeowner that he or she is trustworthy and knowledgeable. In many ways, the agent acts as a counselor to individuals and families about to embark on a huge commitment. Real estate agents have a thorough knowledge or real estate market in their community. They

“Real estate is a year-round opportunity to help countless people realize the American dream” (“Why Real Estate”, 2012). Eighty-five percent of buyers believe that home purchases are good financial investments, and a majority of homebuyers and sellers rely on the services and expertise of real estate professionals to assist them with their transactions (Profile of Home Buyers and Sellers, 2010). “The primary job description for an agent is communicating with potential clients to determine what kind of property they are looking for” (Richard, 2012). This means, setting up interviews with clients to see if the agents firm possesses property that meets the client’s specific needs. Once it is apparent exactly what the client is looking for, the agent sets appointments to show houses to clients and many times the agent physically accompanies couples while showing off properties.

1.3. Methodology: The topic was selected because this is a very interesting one in current context of Bangladesh. Real estate market is booming, demand is soaring, and shaping of industry is very fast. Real estate has become a focus of citizen interest. Literature review was done by going through the available volumes of different universities and web search. Sampling procedure: random sampling was followed for selecting 150 customers. They were selected randomly from the database of the randomly selected real estate companies. Data collection and analysis: data was collected at different points – at the office of the real estate companies, at randomly visited apartment construction sites where customers were visiting randomly, and at home of the customers. Then data were tabulated and summarized in MS-Excel. Questionnaire was prepared with the help of 3 real estate companies to ensure face validity, tested on 10 customers and then finalized for the survey. 1.4. Scope and Limitations: This is a cross sectional study which might not capture the trend or changes in customer attitude and preferences about the apartments or real estate companies. This field based study was done only in Chittagong. There are so many real estate developer companies in Dhaka and all over the country, with huge and growing customer base, different target customers, and with different business

Customer service is all about marketing. From phone calls to emails to face-to-face interaction with the customer, all these are ways to build positive relationship and to portray a good image for the company. With these, business can then continue to meet the needs and demands of the ever-growing crowd. So why is customer service important?