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Describe A Range Of Communication Methods

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Approaching the task of having to communicate with your customers to affectively resolve their problem can be a difficult task, therefore using various negotiation techniques in the process will be very important. Before anyone would contact a customer regarding their problem, you would always need to know what has to be achieved in the long run of the discussion, as you will effectively be working towards what’s best for their service whilst it being beneficial towards both customer and the organisation. Sometimes customers may need something improved on their service which is out of the ordinary, therefore it is my task to comprise and introduce other products or services that we have available to offer in order for their satisfaction and a positive customer experience. Listening carefully is one of the most crucial aspects of negotiation, as you must be able to offer new products and services whilst communicating with customers, which can be proven to be quite the task itself, therefore you would always have to be alert and listen very carefully to their needs in order to offer them the correct product or service for their need. …show more content…

This is a major concern as you are currently communicating with a customer who has a problem and will come across with a stressed attitude. Therefore being confident is a very effective method of communication as you are making them believe the service you ae offering is going to benefit them in the long run. It will be no good trying to offer your support to somebody with a low tone of voice and sounding nervous as this is not going to make your customer at

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