E Commerce Disadvantages

service users feel confident that their complaints and worries are listened to and acted upon

Food orders can also be placed through a website instead of being put on hold and waiting. It helps more then just business owners as well. Websites also allow people to take virtual tours of potential houses they may want to buy, venues to rent, hotels, anywhere a person may be interested without having to leave the comfort of their living room. What better way of showing off your work then a website. For example, barbers can posts pictures of their hair styling and allow people to review them. A website can become a very powerful tool.

Listening to complaints and explaining the options in a clear and concise way when dealing with customer enquiries.

In customer service, the telephone is the second most important link (Lucus, 2015). Modern business use telephones in their day-to-day operations and to communicate with both internal and external customers (Lucus, 2015). Traveling to meet with customers and vendors face to face can be expensive and time-consuming (Lucus, 2015). With the technology of today, you can dial a telephone number or type a text into a cell phone and connect to a customer or vendor half-way around the world almost instantaneously (Lucus, 2015). With fax machines and computer modems, documents and information can be sent in a matter of minutes to customers and vendors miles away (Lucus, 2015). With all those tools, readily available more companies have set up both inbound and outbound telephone staffs (Lucus, 2015). Companies are expanding their customer contacts and are more likely to reach total customers satisfaction through those types of trained specialist (Lucus, 2015).

feel at ease when talking to a Customer Service Representative who is knowledgeable about their

However, I often lack the ability to answer enough customer service questions due to the lack of information provided for answering certain questions.

| Service users are different and some may not be comfortable to give long and detailed answers on certain issues that they may be experiencing.

Everything in the world changes - the weather, the temperature, the economy, the national debt. But people don’t change. Sure, there are some people that have changed over time with just the right help and a bit of luck, however, on a daily basis people aren’t easily tweaked, especially not the stubborn ones. Now, I’m not claiming that I have figured out every single person at this point, but on the the surface people generally hold to I guess what you could call their same values and beliefs. You eventually figure this out when you deal with enough people, aone place the requires dealing with multitudes of them is customer service.

There are some common gaps in communication between service provider and service users which lead to knowledge deficit in such people. Due to knowledge deficit they are unable to cope with current condition. There are specific point

An impatient person that has never encountered professional online communication would be loss due to the lack of patience and self confidence. There are a lot of

Lastly also guaranteed performance with technician’s ready to be sent out around the clock for any issues that may perhaps occur. However, the most common issue is simply a human error with the computer, once operators are more familiar with the device those errors perish. But nevertheless, the technicians are always available for the customers desire or needs twenty-four hours a day.

Online help: on the chance that mistakes are made users can access online help facilities.

Bottom line: Good help and support functions with an excellent FAQ. Butno live chat? Why not?

Live chat system is a good platform which connect relationship between company and customer, it is also a flexible system which offer a channel for customer to provide their idea

Many businesses are currently using various online platforms to promote and marketing their products. With the advancement of technology and increased access of the internet by people, the business have taken the opportunity to reach their potential customers through the internet. There are various advantages that accrue to a business entity that uses internet as a marketing tool. The internet marketing has tremendously increased and the businesses that have not embraced internet marketing are missing out on great opportunity (Schibrowsky, Peltier & Nill, 2007). The importance of using internet as a marketing tool is as explained below;