E Services : Information And Communication Technologies

E-commerce is the process of buying and selling of various products and services by businesses through the Internet. Primarily there are five types of ecommerce systems: Business to Consumer (B2C)

However, this definition seemed to be impartially narrow by some people, therefore, with the new term E-Business has emerged, that brings out wider definition of E-Commerce. It is important to note that E-commerce is not just restricted to selling and buying of goods and services, however it also service customers, cooperating with business partners and leading electronic transaction within the company (Song & Zahedi, 2001).

Service. From a service perspective, e-commerce is a tool that addresses the desire of governments, firms, consumers, and management to cut service costs while improving the quality of customer service and increasing the speed of service delivery.

E-business stands for electronic business. The role of E-business is conducting the business via the electronic by synchronizing all the supply chain to make the process more efficient and get to fulfill more customer demand. It could reduce the cost of production, expands the business by giving support from business to business. While, E-commerce is the process of transferring money which is different from e-business, so e-commerce is being considered as a part of e-business.

E-commerce is transactions conducted via electronic means such as the internet, email and SMS. It is considered to be one of the most important aspects of the internet to appear. As a result, people are able to exchange goods and services immediately regardless of their geographic location and time. More and more businesses conduct transactions on line, with some trading purely on-line thus reducing overheads and administrative costs.

E-business uses the digital technology to optimize the business activities of organization in order to increase the efficiency and effectiveness of operation and gain competitive advantages. E-business provides the solution that allows the organization to instantly share database, information of products and services, financial figures and data and nearly anything else that the organization may need to operate the business activities effectively and efficiently (Nguyen, 2013). E-commerce which is the abbreviation of electronic commerce is the subset of e-business. It focuses on the online transaction which includes selling of products or service by using computer network, primarily the Internet.

Given the prevalence of e-Commerce business model and essence of service innovation in marketplace, this study is conducted with the aim to achieving three major objectives.

2. Efficient Customer Service: E-commerce provides an effective and efficient customer service, online customers to provide them with a very wide range of services, from before the beginning of after sales. The service includes providing related products, methods / ways to use, practical product specification through a video presentation of information, they are very quickly respond to customer inquiries and any other

E-Business is the electronic connection of business operations to customers, supplier, employees and other partner.

2. E-commerce: consists of the buying and selling of products or services over electronic systems such as the Internet and other computer networks. (Laudon & Traver, 2008, p. 156)

E -business and e-commerce are terms that are used to differentiate one vendors' product from another. Both terms are different, and that difference matters for today's companies. The ‘e’ stands for electronic networks and describes the application of the electronic network technology. This include Internet and electronic data interchange (EDI) and is used

E-business is the business application of data and communication technologies in support of all the activities of business. Commerce set up the exchange of product and services between businesses, teams and people might be seen joined of the essential activities of any business. Electronic commerce focus on the information and communication technologies and uses this to create relationships of the business with individual, groups and other e-businesses refers to business with the

Assignment 3: Critique e-business operations from each of the following four perspectives: on-line payments, customer satisfaction, supply chain management, and advertising products/and services

E-commerce – This is about the purchases and sales of goods and/or services via electronic channels e.g. internet. It is very convenient to use online retail because it is available 24 hours; it is a global reach and ease of customer service. E-commerce was first introduced in the 1960’s and is not just on the web. It was created via electronic data interchange and through valued-added networks. In the 1990’s e-commerce was changed due to the introduction of Amazon and eBay which enabled costumers to sell things online. There are four different types of e-commerce:

The buying and selling of products and services by businesses and consumers through an electronic medium, without using any paper documents. E-commerce is widely considered the buying and selling of products over the internet, but any transaction that is completed solely through electronic measures can be considered e-commerce. E-commerce is subdivided into three categories: business to business or B2B (Cisco), business to consumer or B2C (Amazon), and consumer to consumer or C2C (eBay). also called electronic commerce.