Effective Communication : An Effective Change Agent

Communication is all around us. It’s the way we interact with each other in everyday living. Our senses have a lot to do with the way we receive communication, and even if a sense is impaired there are still ways to get the idea across to people.

Communicate is essential in health and social care settings because without a good communication to patients, families, colleagues and management is very difficult to deliver good service of care.

Leaders can begin by establishing a systematic approach to ethics so when ethical issues do occur; the organization’s actions to address them match its core values. To do this, leaders should identify and discuss specific ethical challenges, determine how to approach them, and provide practical insights to help maintain and enhance ethical performance.

Leaders can begin by establishing a systematic approach to ethics so when ethical issues do occur; the organization’s actions to address them match its core values. To do this, leaders should identify and discuss specific ethical challenges, determine how to approach them, and provide practical insights to help maintain and enhance ethical performance.

Another factor that has to be considered when choosing a leadership style is that the leadership style at the beginning should

Ethical behavior is virtuous and beneficial for business in any type of organization. In healthcare, the outcomes are improved patient care, dedicated staff and healthcare providers, and amplified market share. It obliges leaders, managers, directors, and supervisors to have a comprehensive interpretation of the role of ethical decision making (Winkler, 2005). Ethical health care organizations have incorporated and combined ethical practices and values, continuing education on ethics for everyone involved, successful ethics substructure, and morally spirited and dauntless leaders (Winkler, 2005). These organizations have a vision and statements that directs behavior and decision making.

The purpose of this paper is to reflect on my thoughts on how I can utilize certain methods that will help shape the vision of the organization. I will explain how ethics play a role in leadership and decision making. This week I encountered multiple dilemmas which affected my actions at work, home, and school; in this paper I will exploit those dilemmas and how they are considered weakness that I incorporated in my IDP. Using last week 's assignment to start an IDP, I came up with certain actions (part 3) to take to further advance myself as a leader. The reasoning behind these actions will show how proper ethical actions define a leader, and the influence it holds with the organization’s culture.

At the end of the day, the best explanation for fostering an ethical behavior is not a difficult one, but an encouraging approach by the leaders of the organization (Mullane 2009). Ethical behavior is essential and must be reflected in the leaders and shaped by those they led. Ethics-based approaches to leadership believes that the leader is not always the one with all the knowledge. Such an approach believes that the followers are just as important as the leader and that the followers should be the main focus and encouraged. Ethics-based approaches believe the leader should put aside his or her personal interests. The following pages will review some perspectives regarding ethical leadership.

Ethics involve an individual's moral judgments concerning what is right and/or wrong. Individuals or groups of people are responsible for making decisions in an organization (shaw, 2008). Decisions within the organization are always emanate from the company's culture. However, the decision to act ethically and morally requires an individual judgment. Thus, members of staff are obligated to make decisions that reflect their right course of action (shaw, 2008). This involves rejecting the option that could lead to the greatest short-term gain. The leadership of most organizations stresses the need to adopt ethical behaviors and corporate social responsibility. Ethical dealings can earn the organization various benefits. For instance, it may attract more clients to the business thus boosting sales; employees could be motivated to stay longer in the organization thereby reducing recruitment expenditures. Ethical behaviors could also earn the business a favorable reputation that could attract investors. Categorically, a lack of social responsibility or unethical behavior may hurt the firm's reputation and scare away investors. Sales and profits could fall in the process.

It is essential for business leaders to have excellent verbal and non-verbal communication skills, as leaders are often a symbol of a company’s integrity and this affects not only how customers perceive the company, but also impacts the thoughts and actions of lower positioned employees. For example, a leader that speaks using improper grammar, or writes correspondence with spelling errors throughout it, could project a negative image that can be harmful to a company. Customers might conclude that the leader is incompetent and they might decide that they do not wish to purchase goods from a company that hires inept leaders. Furthermore, employees might become less apt to respect an authority that appears to be uneducated, as well as employees might feel that if the leader disregards using proper communication than it is not necessary for them to use it either. Business leaders need to know when to listen, when to talk, and how to share ideas effectively. Clear and concise communication states exactly how, who, what, and when and serves to guide, direct, protect, persuade, and to inform. Communication is essential for decreasing miscommunications and for increasing productivity, motivation, and efficiency. When someone uses effective communication, he or she is more apt to have favorable results and his or her requests will become granted more often. Furthermore, communication builds goodwill. Having excellent communication skills is

Bova (2008) states that the following four characteristics are found in good leaders: they believe in open communication, they do not stick with the status quo, they are selective in what they measure, and they have passion for values and culture. Each characteristic is essential to a healthy organizational culture. When an employee feels he or she has open communication with a leader, they are more inclined to share if problems arise whether or not work related. Non-work related issues may eventually take a toll on an employee’s performance at work. However, with open communication, an employee feels comfortable in apprising the leader of a situation so that future problems are avoided.

Effective leadership is a key enabler as it provides the vision and the rationale for change. Different styles of leadership have been identified, for example coercive, directive, consultative and collaborative. These different styles may each be appropriate depending on the type and scale of change being undertaken. For example, when there is a large-scale organisation-wide change a directive style has been identified as most effective.

Within nursing, there is a very delicate balance between a nurse and her patient that must be maintained if the patient is to receive the care that he or she is entitled to receive. The patient must feel comfortable trusting his nurse to hear his needs and respond to them appropriately and in order for this to be the case, the nurse must first provide therapeutic communication effective enough to elicit such a response in her patient. There are both verbal and non-verbal components within the nurse-patient relationship. These components greatly influence how a nurse and patient will relate to each other and, ultimately, greatly influence the care that the patient receives.

In order to be a successful ethical leader there are many activities that can be promoted to encourage ethical behavior in one’s organization. An ethical leader will create programs that endorse integrity in business. Programs can include setting guidelines for dealing with ethical issues, open discussion on ethical issues, and establish a protocol for people to get advice (Yukl, 2010). By establishing programs an ethical leader is really changing and encouraging moral behavior which can affect an organizations work environment and improve moral. By empowering your employees to know how to handle ethical dilemmas you create a new found trust.

How do ethical values shape behavior in organizations? According to Saleem (2014), ethical values and behaviors of an organization are made up of organizations institutionalized philosophies along with the moral ideologies of its members. In addition, the codes of ethics help to enhance the moral reasoning of employees while shaping their behaviors towards morally questioning unethical situations. Organizational leaders are encouraged to build cultures of trust with leadership who establish concerning goals employees pursue y setting examples for others to follow (Crosbie, 2008). The leaders whom are able to build training and development throughout their organization helps design and build relationships characterized by collaborative behaviors those results in mutually beneficial outcomes (Crosbie, 2008).