Effective communication skills are vital to success in professional, corporate, and academic environments. We are evaluated daily on our ability to communicate efficiently in interactions that take place at work, as well as in our personal lives. According to Faye and Jerry Wisner, communication is the process by which we verbally or nonverbally convey a message to another person or a group of people in a way that can be received and understood. The two types of communication found to be most effective are verbal communication and non-verbal communication.
Verbal communication is the procedure of articulating instructions or interpretations by word of mouth. As human beings we use this type of communication frequently, in a variety of…show more content… Nonverbal communication reinforces, and gives emphasis to verbal communication. Nonverbal communication is expressed by facial expression, eye contact or lack of eye contact, vocal qualities such as pitch, volume, rate, and tone, gestures, posture, touch, personal space, appearance, and clothing. These various forms of nonverbal communication can either clarify verbal communication or create miscommunication. In the workplace, nonverbal communication can improve the way people interpret and absorb your communication. It is a reflection of how a person is feeling in relation to what they are saying, as well as a reflection of a person’s initial reaction to the message you are conveying. Consciousness of your nonverbal communication when you are communicating a verbal message allows those receiving it to decipher the message that way you expected them to. A common occurrence is for people to send conflicting verbal and nonverbal messages. Whenever a message contradicts the verbal message, the nonverbal message is the message that will be understood. According to studies by UCLA professor Albert Mehrabian body language accounts for 55% of a first impression; 38% comes from tone of voice; 7% comes from our actual words. Unequivocal non-verbal communication skills are fundamental in order to communicate effectively in the workplace. Ultimately, this can be accomplished by being aware of gestures while