Emotional Intelligence Explained
Emotional Intelligence is the capacity to assess, identify and influence the emotions of your own and everyone around you. For an example, a employee could be having difficulty understanding the task at hand instead the manager goes to the employee and identifies the misunderstanding and instead of letting the situation make everyone stress the manager instead reiterated what needs to be done in a simpler way so everyone is clearly aware and understands what to do. Another example of Emotional Intelligence is when two people do not see eye to eye on a subject instead of screaming at one another and storming off they instead speak without screaming and address the main concerns without arguing. The whole
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This helps cut down on losing employees to the competition and also allows your employees to see that you care about their wellbeing. Generally, when employees know this then they will, in turn, provide the best quality of work that they can and also tend to be dedicated to the company for the long haul.
Next reason why emotional intelligence is so important is when is comes to customers, you need to be able to provide sympathy towards your customers if they are going through a rough patch or a tough time. For an example a gas station is doing a remodel at the store which makes them lose out on their normal sales volume the vendors that sell their product at that store need to understand that the problem is temporary, not permanent as things go it 's just a simple remodel then they gas station will be back to running to its full potential. A simple fix would be to adjust the supply to reflect the current sales since the establishment is not at it’s full operational status. By doing this you do not lose your customer or even make your customer upset with your company. Instead, this allows you to keep a long term upbeat customer.
Speculate on Consequences when to not use Emotional Intelligence
There are two simple reasons why leaders and managers should not use emotional intelligence that I can think of one would be when an employee is not being the
The author states, “Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships” (p. 17). EQ lays the foundation for many skills, such as, time management, communication, assertiveness, customer service, anger management, stress tolerance, and many other aspects of our life each day. Although our emotions will play an eminent role in our daily life, improved EQ skills will teach us to better control our emotions and keep our emotions from controlling our actions or behaviors. Additionally, we will learn how to better interact with others and build better and stronger relationships.
Emotional intelligence is the ability of a person to recognize and assess their, and others’ emotions. It enables an individual to distinguish between the different sentiments they exhibit and being able to label them. The theory of Emotional Intelligence (EI) was originally developed by psychologists Howard Gardner, Peter Salovey and John Mayer. Later, a science journalist, Daniel Goleman identified and came up with five domains of emotional intelligence:
As mentioned in (Bradberry, T., & Greaves, J. 2009Pg. 7), emotional intelligence connects the emotional and rational part of the brain. People with higher level of intelligence outperforms from people with average level of intelligence only 20% of the time, this is a critical factor of emotional intelligence. My organization very well understands the importance of emotional intelligence at work place. They understand how developing emotional intelligence in their employees will help them in achieving goals and eventually success. They do understand the four skills that make up emotional intelligence and want to incorporate them well in their organization.
Emotional intelligence involves the ability to perceive accurately, appraise, and express emotion; the ability to access and/or generate feelings when they facilitate thought; the ability to
Emotional intelligence is the ability to recognize feelings and judge which feelings are appropriate for a given situation.
Emotional intelligence is very helpful in maintaining a healthy working environment through decreasing conflict, increasing harmony and building strong, healthy relationships. Emotional intelligence is defined as the ability to identify and understand self and others’ emotions in a proactive way. Emotional intelligence can be achieved through acceptable behavior and stress management training. Emotional intelligence helps in proactive emotional approach that is efficient in emotional balance management. It is guided by self-awareness, self-management, social awareness and relationship management (PENN Behavioral Health Corporate Services, 2008).
"Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives." The Effective leader requires a high degree of Emotional Intelligence. In this study, the various skills of Emotional Intelligence can be related with real situations. The various skills of Emotional Intelligence are Self awareness, self regulation, motivation, Empathy, social skill. People with high self-awareness are also able
Emotional intelligence is the ability to monitor one’s own and others feelings and emotions to discriminate among them and to use this information to guide one’s thinking and action. (Salovey & Mayer, 1990)
Suggest two to three (2-3) reasons why leaders’ need emotional intelligence to manage today’s workforce. Speculate on at least two (2) possible consequences should a leader not possess emotional intelligence.
…good old street smarts-knowing when to share sensitive information with colleagues, laugh at the boss’s jokes, or speak up in a meeting. In more scientific terms, … [emotional intelligence] can be defined as an array of noncognitive skills, capabilities, and competencies that influence a person’s ability to cope with environmental demands and pressures.1
Emotional intelligence is an important characteristic in becoming a good leader. “Emotional intelligence is the ability to manage oneself and one's relationships in mature and constructive ways” (Kinicki & Kreitner, 2009, p.137).Being a good leader entails more than just being smart; leaders need to be able to connect to their employees emotionally and empathetically. Organizations today not only look for leaders with the skills, but leaders that can emotionally connect to employees to obtain the organization’s goal. “Leaders have always played a primordial emotional role. No doubt humankind’s original leaders-whether tribal chieftains or shamanesses-earned their place in large part because their leadership was
The book “Working with Emotional Intelligence” by Daniel Goleman deals with the emotional assets and liabilities of individuals in organizations. Emotional intelligence is traits that go beyond academic achievement or IQ. As a matter of fact he points out that high academic intelligence can sometimes stand in the way of emotional intelligence. Broadly speaking, emotional intelligence determines how well we handle difficult situation, which cannot be solved by logic, but more by a “feel” for the situation. These attributes are very hard to measure, which is why many standardized tests, whether academic or for employment, fail to measure these attributes, even though these are the one which determine
Emotional Intelligence is the ability to to be aware of your emotions, manipulate them from negative to positive and analyze them in yourself and other people, so you know when you are stressed, being negative and how to recognize this in other people.
To begin, the basics of emotional intelligence are crucial to understanding the foundation from which humans refer to on a daily basis for interacting in society. Emotional intelligence suggests that humans hold the capability to identify, interpret, understand, manage, and response to emotions in ways to enforce positive relationships, establish good communication, empathize, and address conflict within social networks. Humans begin learning this upon entering life, as emotional intelligence determines the ways that humans behave and intermingle with the environment. The degree of intelligence varies among people: those with a high emotional intelligence are able to recognize their own emotions and other emotions in addition to a sort of magnetic draw that pulls others toward them. This is because people with high emotional intelligence know how to better relate to, understand, and help others. Consider a group
In this write-up, attempt is made to provide conceptual clarifications on the subject matter, “Emotional intelligence”, an overview of the theories of emotional intelligence, including a brief discussion about how important the role of emotional intelligence can be in leadership, performance (both educational and work place settings) and in wellbeing.