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What Makes A Good Supervisor? Essay

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A good supervisor will inspire, challenge, and motivate their employees. In addition, a supervisor has the ability to stay focused and is able see the big picture. However, one could possibly argue that the best quality that a good supervisor must possess is the skill to recognize the potential in others. Nevertheless, the most important skill a supervisor must possess is the ability to help those around realize their own potential. But is that all there is to a good supervisor? Or is there more? In an interview with Mrs. Jill Wilcox, a recently retired Assistant Claims Manager for a prominent workmen’s compensation insurance company thinks that the emotional intelligence of an employee also has to do with the ability to lead their team.…show more content…
Emotional Intelligence is defined as:
…good old street smarts-knowing when to share sensitive information with colleagues, laugh at the boss’s jokes, or speak up in a meeting. In more scientific terms, … [emotional intelligence] can be defined as an array of noncognitive skills, capabilities, and competencies that influence a person’s ability to cope with environmental demands and pressures.1 “Book smarts will only get you so far, what really defines one’s success is how you use the opportunities that are presented.” Wilcox stated. If a supervisor can grasp this concept in addition to learning the necessary skills, it will build and enforce a loyalty between them and their team. By demonstrating a willingness to consider both sides of an issue and making decisions on the facts, employees will be confident that they too will receive fair treatment. This statement proves to be easier said than done. When you work in an office of 75 claims adjusters alone it makes it extremely difficult to deal with all the personalities. Even in your own team of 10, making each individual claims adjuster feel worthy, proves to be a tough task, which is why having the emotional intelligence is necessary. Having the skills to complete a task can prove to be a difficult one. But if the supervisor can bring the team to work together as a cohesive unit by using emotional intelligence, it will establish and reinforce the employee-supervisor relationship. Wilcox claims, “A supervisor
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