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Emotional Intelligence And Effective Leadership

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Emotional Intelligence and Effective Leadership

What is emotional intelligence?
“ Emotional intelligence is the ability to perceive emotions, to access and generate emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth.” – Mayer & Salovery, 1997

Emotionally intelligent leaders are somewhat manipulative. Emotionally intelligent leaders are able to achieve success in the work place because they are capable of persuading employees to comply with requests, acclimate to change, or work together collaboratively in a manner that is beneficial to the company without causing harm. Batool (2013) argues unlike intelligence quotient; emotional intelligence does not involve mathematical or logical adept. Emotional Intelligence requires the ability to perceive, understand, manage, and use emotions (Batool, 2013, p. 85).

The Case Of Caroline

EXAMPLE 1: Caroline has more than enough years to retire. In fact, past supervisors have openly tried to persuade her to retire because she has the years and her salary could allow the department to hire two more people. Caroline is a widow; her only son lives hundreds of miles away and just welcomed his first child with his wife. Caroline hints at retirement, but she enjoys working. Although she is a great worker, she is moody and sometimes rude. One of her main offenses is implying that her

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