Emotional Intelligence, Job Satisfaction, and Job Tenure Among Hotel Managers

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This article was downloaded by: [Krissel Vila] On: 20 June 2013, At: 08:30 Publisher: Routledge Informa Ltd Registered in England and Wales Registered Number: 1072954 Registered office: Mortimer House, 37-41 Mortimer Street, London W1T 3JH, UK

Journal of Human Resources in Hospitality & Tourism
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Emotional Intelligence, Job Satisfaction, and Job Tenure among Hotel Managers
Kara Wolfe & Hyun Jeong Kim a a b

Bradley University, Family and Consumer Sciences, Peoria, Illinois, USA b School of Hospitality Business Management, College of Business, Washington State University, Pullman, Washington, USA Published
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The validity of the concept has been diminished because of varying reactions or perceptions to situations that evoke an emotional response. Additionally, researchers disagree on how to measure the concept (e.g., Bar-On, 1997; Mayer, Salovey, & Caruso, 2002; Wong & Law, 2002), unlike the IQ test in which there was consensus on the correct answers. It is easier for researchers to agree on formulas, calculations, and verbal fluency than on an appropriate response to emotions (e.g., anger or frustration), which is more like a Rorschach’s test that allows latitude for subjective observation. Unlike mental ability, which has been researched for centuries, the term “emotional intelligence” was coined in 1990 (Salovey & Mayer, 1990). Thus, it is no surprise that the relatively new concept of emotional intelligence is heavily disputed (VanRooy & Viswesvaran, 2004). The most divisive issue is over the ability-focused (e.g., MSCEIT; Mayer et al., 2002) versus the traitbased construct (e.g., EQ-i; Bar-On, 1997). While the psychology literature remains ambivalent about the concept of emotional intelligence, the management literature has accepted it (Cartwright & Pappas, 2008). Utilizing a variety of emotional intelligence scales, management studies have linked emotional intelligence to task performance, organizational achievement, organizational commitment, and work-related stress (Dulewicz & Higgs, 1998; Dulewicz, Higgs, &

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