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Healthcare Leadership Competency

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The leadership competency for development I chose to work on is Knowledge of the Healthcare Environment. I chose this competency because I have very little knowledge of the healthcare environment and feel it would greatly benefit me to broaden my knowledge in this area since I would like to work with the older population as a care manager/geriatric care manager type role in the near future.
Healthcare Environment competency entails an understanding of the healthcare system and the environment in which healthcare professionals and patients function in. According to Garman (2006, p. 152) there are four general themes or levels of analysis to know and understand: customers, staff, systems and community/environment. This competency can also …show more content…

The work history that has provided me with a base of knowledge or experience with this leadership competency includes six months of working in a pediatric medical and counseling practice in the main role of office manager. Because this was a new practice I wore many different hats throughout the day along with being the Office Manager I also filled in as a Pediatric Medical Assistant, Secretary and Janitor. Working in all these positions allowed me to learn the responsibilities involved with these jobs. I saw to both clerical and clinical duties including, billing, insurance, collecting lab samples, recorded vital signs, maintained exam rooms, kept up-to-date records of narcotic samples, and kept temperature records necessary to maintain viability of vaccines. I also needed to know and understand the basics of insurance practices, know the list of covered and not covered medical and counseling procedures, as well as know and understand the HIPPA laws, maintain patient medical files and keep them private, and …show more content…

They also offer webinars, podcasts, recordings and other publications. On February 4th, the AHE is offering a 5 week course “Ultimate Scores for the Ultimate Experience,” which is based on HCAHPS scores and helps a facility improve patient experiences and raise scores. On February 25th, there’s a webinar “Seven aspects of surfaces and surface selection,” which talks about all the different types of germs, how they grow on different surfaces and how to best disinfect those different surfaces. March 3rd, brings EXPRESS recording of “Break the Language Barrier,” which talks about how to communicate with staff and patients of different nationalities. On March 21st is the first of a 12 week course called “Employee Engagement: going the extra mile,” which is teaching learning skills for engaged

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