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Hul - Fair & Lovely : Case Study

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Case Study :: Fair & Lovely

Group-2 (MM) PGEXP-2012-14

Fairness and Color in Indian History
It was way back in the 1970s, when Hindustan Lever Ltd (HLL) launched its first version of FAL. At that time, the market was dominated by the cold cream manufacturers, such as Ponds and Lakme (HLL was subsequently to acquire these firms). Before this, the 'fairness ' aspect of creams was not directly mentioned, though some products did advertise that they offered consumers protection from the sun, in the form of a sunscreen.
4P strategy of Marketing for the brand creation of the Fair & Lovely.
Broadly we can categorize this into 4 phase – Product Evolution phase, Promotion of brand phase, …show more content…

This prompted the market leader, HLL, which still dominated the market to take action. Wanting to check the growth of competitive brands by nipping them in the bud itself, HLL began to offer an extra 50 per cent grammage in its FAL pack. Nevertheless, FAL was losing ground both to other creams and Godrej 's fairness soaps. Perhaps the reason for the latter switch was that the consumer noticed soaps as being less harmful to the skin than cream.
HLL thus sensed the need to enhance its portfolio of soaps to include one with the attributes of enhancing skin complexion. The first attempt was made with the introduction of the Lux Skincare soap in May 2000.[] However, the product offered an anti-tan protection from the sun (with a sunscreen to protect the skin from harmful ultraviolet rays), rather than a promise to enhance complexion. Although this was Brand Category Extension strategy of Marketing yet the response from the market was not encouraging. HLL saw the need to change track and subsequently launched the Fair & Lovely Fairness Soap. This was intended as a premium product, with the intention to grow the top end of the market. This was Multi branding strategy of the Marketing.
The battle soon took an ugly turn. HLL filed a patent infringement suit against CavinKare, claiming that the company was using its patented fairness formula in its product without HLL 's

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