Essay on Ibm Case Study

2640 Words Oct 30th, 2013 11 Pages
Case Report:

IBM’s Knowledge Management Proposal for the Ontario Ministry of Education

Executive Summary

In the early 2000s, the Ontario Ministry of Education contracted IBM in order to find a solution to its poor knowledge management. After having examined the organization thoroughly, IBM consultants found five drawbacks: “much of the ministries’ knowledge was tacit, documented knowledge was difficult to locate and share, there were significant cultural issues that inhibited knowledge sharing, EDU has a week knowledge-sharing infrastructure, and managers could not readily identify experts in relevant fields”. As a result, Kathryn Everest, a knowledge management consultant at IBM Canada, developed three options that would be
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After having determined that “much of the ministries’ knowledge was tacit, documented knowledge was difficult to locate and share, there were significant cultural issues that inhibited knowledge sharing, EDU has a week knowledge-sharing infrastructure, and managers could not readily identify experts in relevant fields”, three viable options were found. Everest however must decide which option, or combination of options, is best suited for the Ministry of Education and present it to top-level management in order to “secure support for an early-stage knowledge management program.”

Data Analysis
The Ontario Ministry of Education is responsible for developing and sustaining “a province-wide curriculum, promot[ing] accountability by setting provincial standards for achievement, class size and instructional time, promot[ing] and support[ing] excellence in teaching, and provid[ing] support and resources to school boards and school programs.” It has a great deal of impact within the present provincial economy and the future economy, which today’s students will form tomorrow. With the job of regulating elementary and secondary schools across the province, the ministry is responsible, overall, for “over one millions students and 130 000 teachers.” A SWOT analysis would produce a brief yet detailed representation of the different facets of the Ministry of

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