Case Report:
IBM’s Knowledge Management Proposal for the Ontario Ministry of Education
Executive Summary
In the early 2000s, the Ontario Ministry of Education contracted IBM in order to find a solution to its poor knowledge management. After having examined the organization thoroughly, IBM consultants found five drawbacks: “much of the ministries’ knowledge was tacit, documented knowledge was difficult to locate and share, there were significant cultural issues that inhibited knowledge sharing, EDU has a week knowledge-sharing infrastructure, and managers could not readily identify experts in relevant fields”. As a result, Kathryn Everest, a knowledge management consultant at IBM Canada, developed three options that would be
…show more content…
After having determined that “much of the ministries’ knowledge was tacit, documented knowledge was difficult to locate and share, there were significant cultural issues that inhibited knowledge sharing, EDU has a week knowledge-sharing infrastructure, and managers could not readily identify experts in relevant fields”, three viable options were found. Everest however must decide which option, or combination of options, is best suited for the Ministry of Education and present it to top-level management in order to “secure support for an early-stage knowledge management program.”
Data Analysis
The Ontario Ministry of Education is responsible for developing and sustaining “a province-wide curriculum, promot[ing] accountability by setting provincial standards for achievement, class size and instructional time, promot[ing] and support[ing] excellence in teaching, and provid[ing] support and resources to school boards and school programs.” It has a great deal of impact within the present provincial economy and the future economy, which today’s students will form tomorrow. With the job of regulating elementary and secondary schools across the province, the ministry is responsible, overall, for “over one millions students and 130 000 teachers.” A SWOT analysis would produce a brief yet detailed representation of the different facets of the Ministry of
Elimination of costs associated with unused power supply modules (i.e. discarded from transshipped printers, needing re-configuration at the end of PLC)
and leadership. creation and unlearning, motivations, communications, and boundaries, politics, the use of information communication technologies, and strategies for knowledge management practices.
This knowledge management strategy was developed to identify and address communications issues within the WOTB in order to improve the knowledge sharing, not only within the organization, but the classroom and the BN as a whole. Additionally, once the information capturing and sharing is at an efficient level, KMO will work on developing an information sharing asset to maximize the student feedback and ensure curriculum meets doctrinal
The problem for this dissertation study test the challenges associated with creating, capturing and sharing knowledge. Doda (2017) describes this method as knowledge management. This method uses a critical goal of improving learning and performance in an organizational framework. Knowledge management as theory and a model was improved by Dalkir in 2005 (Atieh & Somayeh, 2017).
IBM needs to grow revenue and stay competitive in the dynamically changing computer marketplace of the 1990’s by maintaining technological leadership and accepting the organizational transformation which needs to be undertaken for them to excel. IBM needs to recapture their previously held powerful position in the personal computer and microprocessor markets and regain value in the company which will increase its stock value and competitive advantage in the marketplace.
Understanding the nature, role, importance, and value of tacit knowledge at individual or group level, is imprudent to formulating a KM strategy You must also formulate decisions about the organizations cultural change, picking the appropriate tools and finding a suitable measurement system. Without awareness of tacit knowledge any KM program is unlikely to maintain perspective and balance. In contrast to the views held by the tacit knowledge approach, the explicit knowledge approach shows that knowledge is something that can be explained by individuals. The explicit knowledge takes some effort and assistance may be required to obtain the desired knowledge. As a result, the explicit knowledge approach assumes that the useful tacit knowledge of individuals in organizations can be articulated and made explicit. The explicit knowledge approach also shows that explicit knowledge assets can then be dispersed within an organization through documents, drawings, standard operating procedures, manuals of best practice, and the like.
Application portfolio management: From assessment to transformation. (2003). Bassingstoke, UK. Retrieved February 4, 2014, from http://www-935.ibm.com/services/uk/igs/pdf/esr-application-portfolio-management-from-assessment-to-transformation.pdf
Knowledge management is defined by Sallis and Jones (2002), as “a systemic method for managing individual, group and organisational knowledge using the appropriate means and technology”. In short, it involves various fields of expertise in achieving organisational objectives by making the best use of knowledge at the same time.
Microsoft really needs to wake up before they get smacked in the face with more fines from the EU Courts. Some alternatives that Microsoft might be able to use would be only releasing an XP N operating system in the questioned markets. They also need to act more quickly to requests of the EU Courts. The Courts are not going to wait years upon years for their requests and documentation to be finished and submitted to them.
In any corporation there is a constant flow of information. This flow of information may happen in any of the following forms: upwards, downwards, vertically, horizontally, outward, and inward. The flow of information that an organizations tends to choose or adopt is dependent on the organizations structure and mode of operation. The Kuali foundation is a non profit type of organization that has a mission of enbaling the generation of administrative software aimed at fufilling the needs of colleges and other educational institutions.The Kuali Foundation has maintained good relations with other organizations such as the University of Cambridge and Indiana providing a strong foundation for a solid partnership.
For these reasons IBM decided to give up the structure, machine bureaucracy, used for many years and to adopt a divisional structure.
Once Webb had decided that building a custom system was the correct path to take, he created a team tasked with designing the averall system. It took them 4 weeks to provide a list of the project planning components that would be needed. These were:
These courses are taught at a high level of rigor and expectation. Probing extensively in the knowledge and information management field, students are expected to synthesize in a hypothesis-based problem-solving mode the topic of knowledge management from multiple. His performance overall placed him among the top in a very talented group of 70 students. Not only did he do well on course examinations and problem sets, but wrote a superb critical and analytical papers knowledge management aspects in organizations. He was always an active participant in the classroom and always brought critical elements to many of the discussions that we had. The same demeanor and approach to scholarship was evident in his senior year when she enrolled in philosophy of knowledge management class. This class consisted of the very best of the senior information science majors. Mujivane’s performance again placed him at the top of the class. Mujivane’s performance on problem sets was particularly impressive. In addition, he was required to present with one other student to the class for one hour on a paper that I chose from the literature. His presentation was superb; particularly in the way that she culled complex information into a comprehensible and thoroughly enjoyable presentation to the rest of
Knowledge Management has been a core requirement of many organizational practices and mostly in gaining competitive advantage over other firms. Knowledge itself is precious but if not used properly, then
Knowledge management defines the current use of the terms and identifies the core concept of managing knowledge in an organization (Atwood, 2009). The goal of Knowledge Management (KM) initiative is to improve the collective intelligence, or collective mind of the organizations and the resulting systematic coordination of knowledge ensures that the organization meets the customers’ needs (Quinn 1992, as cited in Maier 2004). According to the case study Langley Files, the company analyzed is the Central Intelligence Agency (CIA). The