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Importance Of Justification Of Social Media

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Justification of social media opportunities and Treats Social media as an opportunity has been depicted by various researchers in the Indian context. According to Sharma (2012), social media has become an important tool to create brand awareness, engage current and prospective buyers by small corporate house. The importance of social media in co creation of advertisements with an important campaign during Pepsi IPL 2015 in India. The motive behind the social media and their usage pattern is also quite valuable in enhancing companies’ performance. Social media marketing when integrated with existing CRM system positively enhance companies’ performance of IT firm and develop a firm’s distinctive competency. On the contrary, social media has also made the customer powerful and has destabilized the situation for companies by exposing negative publicity, consumer attacks, and status damage. The advent of social media has roped in several threats to companies. Customer can easily create control and share data with bigger audience and friends. Such interactions and market players via social media and can reach wider audience. Hence the power of customer challenging to respond to consumer attacks. Conclusion The findings presented in this study conclude that even though social media is more effective than some of the traditional advertising channels, it cannot be implemented in isolation without augmenting it with other forms of traditional advertising channels. The implications

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