Although communication involves interaction between people, the person you are interacting with does not always need to be physically there with you. Think about something you have seen on the television, a song you have heard on the radio today, or a story you have read in a magazine or a newspaper – the person who is communicating with you is not there, but is still communicating with you, though different methods.
Within health and social care, there are many different ways that communication occurs – a large amount of this is called interpersonal communication, namely taking place between two people. This could be speaking directly to someone using your service, such as a patient, or a relative, or speaking to other colleagues, health workers and professionals.
Good communication skills are vital for a number of reasons, and are vital within health and social care to ensure that:
• positive relationships are developed with service users, their family and friends, to ensure the needs of the person are identified and met
• positive relationships are developed with work colleagues and the professionals that you will come into contact with
• information is shared by people involved in the care of the service user
• information about the work carried out with the service user is reported on
Key terms
Interaction – communication exchange that occurs between two people.
Interpersonal – between people.
Activity
Make a list of all the different ways that you communicate
If people don't communicate well they limit their ability to connect on any meaningful level which can create conflict. Depending on the position in workplace, others will have expectations of how an individual should communicate with others. It is important that for any employee show respect to those he or she works with. The general social care council’s code of practice states that communications should be conducted in an appropriate, open, accurate and straightforward way. By communicating in this way others will have trust and confidence in any employee and their abilities. Workplace relationships become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same.
Explain the role of effective communication and interpersonal interaction in a health and social care setting.
The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.
Communication is needed to be able to express feelings, wishes, and needs. It helps makes and develops relationships with another person. Communication is paramount in a care setting, as you can build trust with a resident and also have a good working relationship with that person and their families.
Unit 1- D1: Explain how communication skills can be used in health or care environment in effective communication
Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.
AnswersWithin my job role as a Social Work Assistant for Older People it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals. I use several different forms of communication within my job role.Interpersonal skills are those skills that enable me to interact with another person, allowing me to communicate successfully with them. Good communication skills are vital for working in Health & Social Care
Communication involves the exchange of messages and is a process which all individuals participate in. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995).
There are many differing ideas on the best way to communicate in health and social care and there are many strategies used by the many differing professionals working in health and social care. This assignment will review the different strategies used and then will evaluate the differing strategies and their effectiveness when overcoming barriers to effective communication and interpersonal interactions.
P1 – Explain the role of effective communication and interpersonal interaction in a health and social care context
1.2 Communication is really important in the Social Care network because it enables us to understand each individual needs of care that the service user requires. It helps in the
P1 Explain the role of effective communication and interpersonal interaction in health and social care
Communication is simply the act of transferring and receiving information from one person to another. We communicate for a variety of reasons such as to share information, to comment, to give instructions and to share opinions. Effective communication involves a two way process in which each person tries to understand the view point of the other person. Moreover, communication is a cycle because when two people communicate they need to check that their ideas have been understood. Good communication involves the process of checking, understanding, using reflection and active listening. Effective communication is highly important for the health and social care sector. If professionals use effective communication then it could help them to focus on fulfilling the needs of service users. There are several theories of communication that can be applied to a health and social care environment.In this assignment we will explore two theories of communication in health and social care.
There are several of communication techniques used in health and social care settings. Effective communication is essential to provide quality care service to service user.
The day was October 1, 2016 and the time was 9:45pm when I met Mama. Mama is a Caucasian lady in her mid-70s and lives with her daughter. I met Mama while visiting an old friend at their house and we connected immediately. I chose to interact with Mama because I plan to work with the elderly and children once I receive my Masters in Social Work. I felt like this was a great opportunity to conduct more research on this special population and determine if this is what I want to do in my career. I also chose this individual because Mama was extremely inviting. There were no barriers I experienced prior to approaching Mama.