Interview questions and answers for house manager and waiter/waitress

The textbook describes the characteristics of professionalism to be accuracy, courteousness and respectfulness, dependability, flexibility, commitment to lifelong learning, tactfulness accountability, positive attitude, and a professional appearance. In the following paragraphs I will describe five characteristics that I find important in professionalism.

No matter what the profession (healthcare, teacher, blue collar worker), certain values are innate in professionalism. To me, professionalism involves the Three Cs: Competence, Character, and Chemistry. I believe strongly that everything you do should be done to the best of your ability, your character cannot be separated from integrity, how you treat others defines your character, and everyone deserves to be treated with

When being a professional you must conduct yourself in a professional manner. You must learn how to treat others with respect and be loyal to yourself and your team. Professionalism, more

Self-Management- this is the ability of a person to have control over their emotions. The

I am a committed hard worker and I will do everything in my power to ensure that I deliver effective results and better myself in the process. Including, finding resolutions to the problems that encounter in the workplace and encouraging my co-workers promoting team efforts to achieve our departments and organizational goals’.

2 Be able to present a reasoned case for changes in staffing resources, identifying personnel requirements

Treat our customers with sincerity, kindness, and respect, and think of new ways to impress, delight, and surprise them.

Performance and development goals to be achieved by the employee based on his/her job performance and/or job knowledge during the next evaluation review

Please give examples that indicate your ability to function effectively, as a productive member of a team working towards a common objective. Discuss your role and contribution to those teams.

5. Alternatives – I want to have choices. If I return a product that is broken or faulty, but you no longer carry

1. Review the assignment directions above. What is the purpose of the message the HR

A bad attitude is like a flat tire! If you don’t change it, you’ll never go anywhere. A professional’s attitude is important in any career but it is highly valued in the healthcare profession. A nurse for example, should be able to appreciate importance of intra- and inter-professional collaboration, contribute to resolution of conflict and disagreement, and respect the unique attributes that members bring to a team. (QSEN, 2014).

9) Explain how to deal with different customer behaviours and personalities to achieve customer satisfaction.

Self-regulation is an area I thrive in, as long as I am practicing self-awareness. Self-regulation is the management of one’s internal states, urges, and assets. Self-regulation can be broken down into trustworthiness, integrity, comfort with ambiguity, and openness to change (Sadri, 2012). As mentioned before I am able to recognize the way that my mood affects other people. This allows me to control my emotions and bring them to a level that is more suitable for the situation. In the past, I have struggled with consistently being able to take full responsibility for my personal performance; yet, I have made it a priority to internalize the fact that I make mistakes and I cannot blame those mistakes on another person. I value the ability to be an open and honest person, which is the kind of person who does not try to blame other for their own shortcomings. In order to be emotional intelligent, you need to be open to the idea of working on yourself and changing the aspects that are inappropriate (Faguy, 2012). This is needed in the nursing profession because the patients and environment are fast-paced and ever-changing. A nurse has to be able to think on her feet. This is the broad spectrum that self-regulation requires from a person; therefore, it

In the next paragraphs I will consider some theories, factors and evidence on cognitive controlling of emotion in terms of