Intouch Contact Center, An Award Winning Call Centre Essay

To deliver a comprehensive support service that strives to meet the needs and aspiration of all our customers we will focus on:

I think we need to build better relationships with our customers. With our current customers, it seems as if we are constantly just a one-time kind of business. We do not want to be that, we want the customers to return because they trust us. Not because they consistently have problems even with our help.

|Commercial |Providing good quality customer service will make the organisation successful and able to keep their |

Contact alumni and other members of the University of Maryland community to encourage communication and involvement

* Offer great customer service experience at great value, which will essentially attract more customers and help build on their goals of 2016

The three functions I believe that should be cut are, responding to “cold calls” for service, such as discovered car prowls and vandalism reports with no suspect information, helping with problem solving and mediating neighborhood disputes and engaging in social work, such as assisting vulnerable populations and making death notifications. First, of all many of the “cold calls” most of the times do not have any information from the offender. Which it will not help on anything to help end this issue since, there is no evidence of who is doing the vandalism. It takes time from cops to go solve a problem between some neighbors when they can actually be going to a crime scene or accident instead. That is why I believe this function should be cut

Customer focus: customer satisfaction (new, repeat); collection and uses of customer information; uses of ICT in communication with customers; Customer Relationship Management (CRM)

We will focus on our frontline staff. Putting a strong focus on the development of our frontline staff will allow us to ensure we offer exceptional customer service which will help with keeping our current customers and attracting new ones. The frontline staff is the key to making our business successful – this is who our customers get to meet and deal with firsthand.

We will always work hard to achieve a large percentage of loyal, repeat customers who regularly use us, as well as being vocal to their friends about the success they have had with our services. We will always continue to keep educated on the different products and ways that will best suite each client. My company will continue to keep highly motivated and trustworthy employees by granting many infinitives and training on a regular basis.

MANSFIELD, Texas (December 2016) –Oldcastle Precast in Mansfield, Texas donated a 2,500-gallon grease trap, lid, sample well, and cast iron covers for OurCalling’s new facility. OurCalling is a local ministry in Dallas, Texas focused on helping homeless people in the DFW area overcome addiction, poverty and life on the streets.

So what does this mean? From the first phone call to our last interaction with the customer we want them to feel as this has been the best experience possible. It begins with our face of the company. That could be a greeter at the front door, or our team member answering a phone call. At that initial point of contact it is our goal to invite the customer in to a friendly, knowledgeable, and accommodating atmosphere. Secondly, we want all internal customers to assist our external customers with any help or guidance they need without making them feel as if they have inconvenienced us. Listening to our customers will help improve the customer experience and lead to quicker solutions. Finally, we want our customers to not only come back, but to promote our business through word of mouth. That is where we will gain our economic advantage. It’s 5 times harder to get a new client than it is to get repeat business from an existing client (Sivers).We need to utilize all aspects of customer service to not only retain the customers we do have but also to create an experience that invites new customers to our store.

We recognize that we need to completely understand a client’s needs and expectations, if ever a mistake occurs we do everything in power to make it right again. We provide every complaint high priority and work to resolve it as soon as possible so that our clients don’t feel discomfort. Our mantra for success is the fact that we try to perceive matters through a client’s prospective; this helps us understand exactly where we went wrong and address the problem accordingly. We inherit an open minded

business purpose. All-in-all their promise is to have the best quality in customer service with a

Managing and coordinating the day-to-day activities to ensure maximum customer satisfaction, competency, and efficiency requires a customer service department to be knowledgeable about the many operational aspects of the company – marketing, labor, and communication factors all play an integral part with regard to the company’s complex and competitive relationship within the supply chain (Heidelberger).

Approach – A detailed analysis was carried out to consider how the organisation has adopted a customer-oriented approach as their key strategy for improved business. This includes factors like increased loyalty of the customers,