Customer Service In The Trucking Industry

“People think about trucking as a meat and potatoes business where you pick something up and then deliver it to a destination, but it’s not that simple, it’s a highly competitive business, and in order to thrive, firms need to implement innovations that will give them a competitive edge.”

Introduction truck driving is a great career it requires a lot of time and being able to stay away from home long periods. Trucking is a very well paying career you can take career of a family off your salary.

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

The company knows the demands of the customers and they are well orientated in the service and the knowledge of the products and this is the element that makes them prosperous. Jean’s Rare Find Books belief in customer service and satisfaction enables a comfortable and peaceful atmosphere and in return produces a strong customer loyalty for the company. Customer satisfaction and customer retention externally and internally is measured by the perspective of the customers and thus implements the reason for the company’s prosperity. Customer perspective is a key factor on how the customer views the company.

| Satisfaction is a primary factor in this sector, but not as concerned with excellence in customer service as the commercial sector. Rather than selling products to make profit they offer services to the community. The quality of and access to an organisation is usually guided by working to customer service charters. Making sure the services offered are satisfactory and beneficial to the community at the right price must be balanced.

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

We know you’ve heard people talk about the trucking industry; most have no idea what they’re talking about, not to mention seeing the entertainment industry bash on truck drivers for one reason or another. People who don’t personally know truckers don’t know what the life is like, so we’re here to set the facts straight to some of the most common myths about truck drivers and the industry. Myth #1 Truck drivers are drug users or serial killers - Truck drivers often get stuck with a bad reputation thanks to the movie industry where many truckers portray drug abusers, outlaws and violent criminals. First, to debunk the drug abuse, due to the Omnibus Transportation Employee Testing Act of 1991, drug and alcohol screening must be done in numerous

AM Trucking is a trucking company that provides a range of hauling services specializing in rock and production water hauling. The main service provided by this trucking company will be hauling foundation rock for a rock crushing company and delivering it to oilfield production pads and roads. Additional services will include occasionally providing a heavy equipment towing from multiple Oil companies land leases.

Truck drivers are professionals who have been provided specialized training to follow regulations that establish driving their large vehicles across the country, including Texas. However, it is an unfortunate truth that sometimes these companies put their bottom line ahead of public safety and the people of Texas and across the country pay for it.

The purpose of this report is to analyse the customer service system employed at West Dealership of Melbourne Car World. It should be noted that performance management has not been carried out so far this financial year which has no doubt prompted, at least in part, this investigation and the following report. The first quarter data of the 2012 financial and all data available pertaining to customer service operations will be considered.

This case analyses Prof. McPherson’s service experience with respect to two Airline carriers, which was not expected in this age of Network and Information Technology and also the service level expectations from the customers. First we analyze the setting/situation, issues Prof. McPherson experienced and his assumptions; and then try to address them. The bottom line: addressing such situations would improve efficiency, customer loyalty, brand name and increased profits

Customer loyalty is much harder to obtain that customer service satisfaction. The most important first step is to satisfy the customer by meeting their expectations. Customers only give a company one chance and if they aren’t satisfied they will not do business with that company again, as well as tell others of their experience. The next step would be to exceed the customer’s expectations. If a business goes above and beyond to assist the customer they begin to build loyalty. The next step is to truly surprise the customer. In order to dominate the marketplace the company must find a way to make them selves stand out with their product or service, accompanied with phenomenal customer service. Once this has been done customer satisfaction and loyalty will be gained. “Acquiring a new customer can cost four or five times more than keeping a current customer” (Bestmark, 2013). So it’s essential to keep the current customer’s happy and coming back for more.

Customer satisfaction and service quality are the two important components that direct anyone’s attention in every concept related to marketing, services, etc. (Spreng and Mackoy, 2006). In today’s competitive era, the success lies in

Excellent customer service is a way to set the organization apart from its competitors. Differentiation can be achieved through fast and correct execution of product ordering. To improve on the order process it is important to have the correct information provided in a timely fashion to all divisions. For integration to be successful information must be available throughout the entire supply chain.

Road transportation providers have adopted several innovations that have lowered the environmental impact of this transportation mode. The adoption of clean diesel technology by the industry has resulted in significant reductions in fuel use and emissions by trucks. This innovation in diesel engine