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Marketing Myopia

Decent Essays

“Selling and marketing are antithetical rather than synonymous or even complementary. There will always be, one can assume, a need for some selling. But the aim of marketing is to make selling superfluous. The aim of marketing is to know and understand the customer so well that the product or service fits him and sells itself.” (Drucker 1973, pp.64-65)

In the early years of the ‘70s era, Drucker was one of the first educators and authors who identify marketing as a way to understand customers’ needs rather than to sell the products. With the same thinking as Drucker, in a journal article named Marketing Myopia (1960), Theodore Levitt examines and analyzes limitations of managers in approaching the philosophy of modern business. The core …show more content…

In these two professors’ work, customers are still in the core of business. According to Vargo and Lush (2004), customers are defined as resources which always change and need to be catched and held. In order to do that, firms have to do marketing researches, understand customers’ demands and conduct promotion activities for their products.

In addition, the marketing myopia has been extended in some new definitions with different orientations related to stakeholder (identified by Smith, Drumwright and Gentile, 2010), competitor and manager (stated by Richard, Womack and Allaway, 1992) as well as Levitt’s basic view in 1960.

All in all, Levitt’s marketing myopia is still evaluated as the most influential idea on marketing. And due to these marketing myopia problems, many firms have been stumbling. To overcome difficulties, to survive and to grow, these firms must identify their positions, reorganize their systems, take actions and be ready to change as recommendations of Kitchen and Proctor (1995).

REFERENCES

Drucker, P.F 1973, Management: Tasks, Responsibilities, Practices, Harper & Row Publishers, New York.

Kitchen, P.J. & Proctor, R.A 1995, ‘Adjusting to change: How small firms might get around the (potential) marketing

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