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NDAS Case Study

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NDAS Case Study – PART 1 Read the following case study and answer the following questions. 1. Briefly describe the current state of NDAS’s office automation, system integration, and networking. Begin by explaining how each department uses information technology, what hardware it uses, and what functions currently are automated. Also assess which department is most in need of a network. [5 marks] The level of automation varies significantly among the NDAS departments and offices. In addition, NDAS is in the process of downsizing to achieve a more cost-effective computer support system. For example, the Sales and Marketing Division has a desktop computer for each of the account representatives. All of these computers are connected …show more content…

Each facility must make photocopies of billing and timecard information before sending it to corporate headquarters. This is done to safeguard the information in case it is lost in transit. Moreover, if questions or problems arise pertaining to the delivery of a parcel (package tracking), but the billing ticket information has yet been entered into the corporate database, then that ticket must be located manually. Locating these tickets manually is very time consuming, which is a factor that could keep NDAS from serving its customers quickly and maintaining a competitive advantage in the overnight delivery market. 4. Which TWO (2) of the four network types (e.g., LAN, WAN, Wireless LAN and MAN) might be appropriate for NDAS? Justify your answer. [4 marks] NDAS definitely needs a WAN because of its widespread operations as shown in the text. It also needs LANs in the various offices and departments. These LANs would eventually be interconnected to each other and with the WAN. Note to instructor: An alternate answer could be a single large LAN for the entire headquarters, interconnected via a WAN to the field offices. 5. When looking over the company’s organization chart, you notice that the acting manager of the Information Services/Data Processing Division is also named Coone (Les Coone). Inquiring, you learn that Les is President Coone’s nephew. Les has just

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