P5 Explain How Employee Performance Is Measured And Managed

Decent Essays

P5 – explain how employee performance is measured and managed Describe these 3 methods of measuring performance 1. Performance indicators – performance indicators outline what an employee does right for example if they receive a 10/10 positive feedback from who they serve and zero defects. 2. Goal theory – this is a method of motivation in which someone is given a goal to work towards to so their work output will increase. 3. SMART targets - choose at 3 from this list - Sales targets – this is a figure that an employee must work towards and they can see if they are meeting it. Is comparable to other months/years Waiting times – If a customer has to wait less than this will mean that productivity within the business is getting …show more content…

He wonders if you have any suggestions for how he can manage this expansion utilising the well trained team that he has at his successful first store. Describe these methods of managing performance & how Jack could use them: -Delegating authority and

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