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Problem Statement. How Can 401 Games Attract More Customers

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Problem Statement
How can 401 Games attract more customers through their next annual project?
Support
Over the past several years, 401 Games has had an annual project that resulted in attracting more customers and gaining a larger target market. 401 Games needs to have an effective annual project this year too, so they can continue to be the successful in the gaming industry. They can do this by staying up with the latest trends and knowing what is going on in the industry in Toronto. This is very important because of the increasing presence of competitors could affect business. If 401 Games does not keep up with the competition, they could lose a substantial amount of business or even have to close and go out of business.
Staying a …show more content…

Alternatives
401 Games could add online sales to their website to reach more customers.
401 Games could add another location to expand their business geographically.
401 Games could rent the 2nd and 3rd floor to add more gaming space and a cafe.
Analysis
Our first alternative states to have 401 Games add online sales to their website. 14 of the competitors already have online sales as shown in SWOT 1. This would be a major opportunity because online sales are increasing in this industry too (SWOT 1). 401 Games can still offer very competitive prices for their products offered online. Another big advantage of this option is that it can boost sales tremendously. When 401 Games doesn’t have a game in stock, they recommend the customer go to a competitor to buy it, with online sales, 401 Games can refer their customer to their website and have them order it online. Then, the customer would get the game as the same great price and it would be shipped directly to the customer without the hassle of them having to come into the store again.
A disadvantage to 401 Games adding online sales to their website is that customers won’t receive the expertise from employees as they would if going into the store. This might cause a lot of customers to purchase a game and end up returning it. Shipping costs would be another factor. Larger games are much more expensive to ship. 401 Games more than likely would have to take a loss on the cost of shipping.

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