Research Study, Utilization of Mobile Financial Services Among UM CBAE Students

An example of the survey is contained in the Appendix. The survey asks questions that can

Next, you would decide on how to word the questions, then you establish how you want the flow of the survey and ensure the questionnaire meets with the original objectives.

Looks very simple, but to me, it changes me a lot.There before I did not do any questionnaire survey.Also when I received a questionnaire, I just click it one to one. I have never thought that this is very important to the person who makes the questionnaire survey.Form our group questionnaire survey,I know the importance of it.When I gave the questionnaire to the investigator, my feeling is I hope they can pay attention to this survey and they can seriously complete this form.At the beginning, I felt nervous because I did not know how to give them and how to talk to them.But under my group members help, they helped me to talk to them and let me make more friends.

As a method to recap all the information provided, a personal survey will be handed out to each participant, once completed a personal assessment will be made with each individual in order to clarify any

The selected theories and concepts for this research will be used in designing the questions and setting the measures for the questionnaire and the interviews as well. In addition, the theories and behavioral models will be used in analyzing and better understand the data obtained and in setting up the results of the research.

. Mobile services not only offer a new, convenient channel for existing customers of banks, the technology will also provide access to 3 Bnstrong global unbanked population

Aijaz ,Shaikh & Karjaluoto (2014) carried out a literature review on mobile banking adoption. In their research report journal they acknowledged that e-commerce continues to play a significant role in the international business environment. They further stated that technologies and applications now focus more on mobile commerce, mobile computing among others. Consequently, mobile banking has been considered an instrumental channel of distribution and therefore research focus on its adoption. By the year 2017 there is a prediction that over 1 Billion people will be using mobile banking globally which is a representation of 15% of the overall number of mobile users. Statistics also indicate that around half of the overall number of mobile subscribers is unbanked. This therefore indicates growth opportunities for the banks and a current slow trend in adoption of the mobile banking application.

The aim of the study is to evaluate the factors that influence the development of mobile payments, their strengths and barriers to development. I will present several key factors such as the impact on the environment and culture mobile payment changing environment, business or rapidly progressive changes in technology and relevant regulations and quite often set of new standards. I will discuss technical aspects such as safety and confidence in mobile payments, which is still not too high. So in the beginning it should be clarified what mobile payments are. Mobile payments also called m-payments are non-cash payments made by mobile device like smartphone or tablet and use mobile technologies such as. SMS, NFC, USSD, WAP. If we want to use mobile payments we

Questionnaire is one of the most popular techniques for gathering data, where questions in a questionnaire are designed to be answered asynchronously, i.e. without the presence of the investigator. A goal must be set, before developing the questionnaire, as developer would like to have relevant reasons before starting working on something. Targeting the participants is another important element of collecting data through online questionnaire. In many ways questionnaire is similar to interviews as questions could be open or closed. Since interviewer is not present or in a word nobody is available to interpret the questions for the participant, making the

The Harvard Business School case study Mobile Banking for the Unbanked explores two very different examples of mobile financial service models:

The questionnaire will be distributed to the staff in the company itself and also to the customer who have an experienced using the company services.

The analysis of the patients questionnaire may be time consuming, as it’s in paper format - meaning that the questions and respondent data will have to be manually transferred into spreadsheet software, with each question assigned a column, and row for each person’s answer, with each answer being assigned a ‘code’. Once all the data from each questionnaire has been entered in the spreadsheet; it should be checked for accuracy. The data can then be transferred to a bar chart, to display the data, for simple analysis.

The questions that were covered in the questionnaire are presented below as a tabular form:

Online questionnaires: in this case, the research team shall prepare a website and also request for the participants wishing to respond using the questionnaire mode to provide the team with their email addresses. The team would then after drafting the questions send the questionnaire form to all the participant email addresses. Those without email addresses can access and respond to the questions from the team’s website. The online

In survey method research, participants answer questions administered through interviews or questionnaires. After participants answer the questions, researchers describe the responses given. In order for the survey to be both reliable and valid it is important that the questions are constructed properly. Questions should be written so they are clear and easy to comprehend.