SLA Administration Scenarios

calls during work hours outside of a designated break or dinner time, these are to occur in an area not

Once an order has been processed that requires a visit from one of our field technicians and the due date has been scheduled the system gathers the contact number on the order and it is placed into an auto dialer queue. At 4:00PM customers will receive these calls and hear the following

Normally as soon as somebody has time will answer the email but because we were assigned this task we were dealing with these issues.

As a committed member of the SGA/Leadership class, I was taught to lead by example. I achieved missions to instill values of integrity, passion, and service as I cooperated that into my school and community. The class handed me the opportunity to host school-sponsored events while giving me a hands-on, authentic opportunity to learn and develop leadership skills for the future and put the skills learned into practice through the coordination of planning and implementing events. I was nominated to chair numerous committees. Through delegating tasks, working tight-knit with others, laying a foundation for rules, integrity, and values, I earned credibility. My leadership skills spoke "do as I do" and not "do what I say" which enabled others

I regularly liaise with the staff member in seniors meetings to ensure that i am kept in the picture and progress of all staff. If any staff are due to co ordinate the shift within the home there must be certain requirements and skills that they must have. They must be competent within their role, passed their probationary period, and have completed the shift coordinator knowledge tasks. This then needs to be signed off by myself when they are competent and understand the health and safety policies and procedures.

• Schedules should include enough time for staff to properly hand over information between shifts.

Working Time Regulations is the leglislation that impacts employees holidays, rest periods, working hours and night working.

SLA Management delivers superior food service management to schools in Connecticut, Delaware, Florida, Georgia, and South Carolina. SLA’s commitment to “giving kids the best thirty minutes of their day” for the past fifteen years has given rise to the success and growth of SLA Management.

A worker’s working time, including overtime, shall not exceed an average of 48 hours for each seven days. It is currently possible for workers to sign a written agreement to opt out of the 48 hour weekly maximum. The agreement to opt out can be ended by the worker giving notice in writing. Under the Working Times Regulations 1998 the length of the notice required to opt out cannot be for a period of less than seven days or more than three months. Health and safety at work act 1974 also impacts on working time and breaks giving both parties time to recharge not being over tired. The employer has a more productive workforce if it they are not over worked.

their time by starting their shift, and finishing their job duties on time. According to the article of

First, we need to calculate employee’s working time per year, employees work for 42-2=40 hours per 5-day week. 40 hours times 52 weeks plus 8 hours for an additional day equals to 2088 hours, minus 14 days off work, the total work time is 1976 hours or 118,560 minutes. This number can be used to calculate the cost per minute of all types of staff except

You will be expected to arrive at your designated hour and leave no earlier than that time approved by your supervisor. Staff are expected to work a full eight hours, with a required half-hour lunch break. All exceptions require prior permission from your supervisor.

For example, a company may have set its core hours between 9 a.m. and 2 p.m. Employees may then have the opportunity to choose various work schedules, such as coming in and leaving early (6am-2pm or 7am-3pm) or by coming in and leaving late (9am-5pm or 10am-6pm).

Each shift in each day, the productivity hours change according to the personals and seniors. In

But what are the consequences for the employees ? The new system scheduling time work is totally irregular and unpredictable which may decrease the employee’s job stability and potentially create financial hardships. The result was a computerized system that totally