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Sales and Bob Marsh

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http://www.slideshare.net/mkdas_ongc/group-7-sdm-kramer-pharmaceuticals * 1. Case Study Kramer Pharmaceuticals, Inc. Presented by Debi Prasad Bagria Kishor Chandwani Nandini Mudgil Mrinmoy Kanti Das Rahul Agarwal Ritesh Kumar Singh * 2. Case Background Company : Kramer Pharmaceuticals, Inc Business : Pharmaceuticals (Manufacturer of Prescription Drugs) Country : U.S. Year : 1978 Competitors: Abbott, Lilly, Merck, Upjohn & Schering * 3. Case Background Bob Marsh, a former detailer, worked at Kramer Pharmaceutical for 12 years and was considered a hard working, well established detailer (product specialist and sales associate). He possessed excellent references and credentials. Bob was fired because of failure to comply with …show more content…

* 13. Bob Marsh – Performance over the years Rehabilitation blueprint of Marsh by Franlin & new Zone Manager Pete Mallick – Weekly reports, reading assignments, questionnaire forms. July’78 – At age 44 years, Marsh asked to resign which he accepted without resistance or comment ’ 78 Tom Franklin (Young – one year supervisory experience) No salary increase in Jan’78 But Probation status evaporated by default Sept’76 to ’78 Tom Wilkens (Background comparable to Reed) In ’77 : Initially recommended for salary hike, but later rated Complete unsatisfactory : Again put on probation of 90 days Aug’76 to Sept’77 Vince Reed (Young, Competent Detailer & Promising Manager - 1 st supervisory experience) No Salary Increase in Jan’75 : Put on probation of 90 days Probation removed : Performance found Satisfactory In Jan’76 : Salary Increased to $25k Sept’74 to Aug’76 Jim Rathbun (Bright, young, energetic with many new ideas) In ’71 – 73 : Performance Rating Satisfactory In ’74 : Performance : Well above average Attitude : Well above average March’71 to Sept’74 Bill Couch Experienced & Highly regarded supervisor) in ’67 & ’68 Work Performance : Below Standard Attitude : Standard In ’69 : Overall performance : Standard In ’70 : Rated Completely satisfactory From ‘66 to March’71 John Meredith (Took entry interview of Bob, highly recommended him) Observations Period Supervisor * 14. Bob Marsh – In the eyes of Supervisors Quickly grasped all

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