Sample Resume : Office Manager

Office Manager:

· Responsible for all aspects of daily operations, sales, revenue, customer service and administration of the company.
· Ensure all operations are conducted in a safe manner and in compliance with all applicable regulations and standards. (TSA Facility Management, Safety Coordinator.)
· Analyze Profit & Loss to achieve the company 's business goals. Attend monthly manager revenue and P/L meetings and generate reports (Monthly Business Reports, and Quarterly Manager Review Reports.) Manage existing vendors that provide local transportation services - (trucking, cartage, etc.)
· A/R and A/P record keeping and review balance worksheet. Responsible for collecting unpaid invoices within credit term. Proactively manage and …show more content…

· Provide guidance, resources, training and other support to allow the staff to perform at a high level.

Quality & Compliance:
· Instill and demonstrate the company 's commitment at all organizational levels to adhere to the “Corporate Quality Policy.” Implement ongoing audit programs at the office to develop and follow written operations procedures to enhance overall service levels, retain certifications to achieve continuous improvement.

Assistant
• Assist in the management of the day to day operations of contracted drivers, which includes maintaining schedules.
• Resolve issues and opportunities throughout the day.
• Assist in identifying problem areas, and offer substantive solutions to improve operational efficiencies.
• Adhere and enforce all operational procedures and policies.
• Calla and answer phone calls
• Prepare commercial documents
• Process documents timely and accurately
• Provide customer service to specific accounts
• Coordinate with our contracted vendors in procuring space and services

Dispatcher
• Customer communication (Transportation group phone support) – accept customer orders verbally on the phone, via email or fax
• Negotiate, dispatch and assign carriers to customer shipments in accordance with Company brokerage guidelines
• Process/plan/complete all orders in dispatch/logistic trucking software
• Process paperwork (support brokerage loads)
• Follow all policies and