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San Francisco Pretrial Organizational Structure

Decent Essays

This summer, I am working as an administrative intern at San Francisco Pretrial Diversion Project. Having worked there for three weeks now, I am able to identify the hierarchical structure within the workplace and how it fits with the Mintzberg model of the structural frame.
SF Pretrial is best described using the Mintzberg model which emphasizes the five key components: strategic apex, admin line staff, operating core, support staff, and technostructure. San Francisco Pretrial has an organizational chart that is similar to Mintzberg’s five components, but it is not explicitly displayed, so it’s hard to recognize the authority structure and hierarchy at first glance. Though the organizational chart lacks some clarity, it does provide a fair …show more content…

At the very top, we have the CEO, also the strategic apex, who oversees the overall functioning of the organization by making major decisions, managing resources, and serving as the main point of communication for the organization. Under the CEO are HR and IT, both technostructure, and the case managers who are the operating core. Administrative interns, such as myself, are support staff under the case managers. As I previously stated, the chart lacks clarity and there are two reasons. First, the case managers are all directly under the CEO, but there is a head case manager for each program that supervises the other case managers. In this case, the head managers would serve as the admin line staff and the other case managers are operating cores. Second, the receptionist is not listed on the chart and she supports the other managers by screening clients first. However, the receptionist is also the sole case manager of Project 20, making her an admin line staff. These are not shown in the organizational chart, and therefore, does not explain the structural dynamics of the …show more content…

For one, the head case managers have to meet, interview and follow up with clients like the other case managers. This is unique because supervisors usually have a different set of duties than their subordinates, but at SF Pretrial, the regular case managers are not seen as real “subordinates” of the head case managers. This could also be a reason why case managers are labeled together as one. The defining difference between a head and a regular case manager is that the regular case managers will ask the head managers for advice when they are unsure of how to handle a situation or client. Moreover, if there are issues, it will be brought to the attention of the head case manager first, who then reports it to the CEO. Furthermore, an effective leader employing the structural frame should be able to play the role of a leader and facilitator effectively. A leader has clear goals and delegate tasks to his team in order to execute his plan of action, whereas a facilitator promotes teamwork and effective communication. I think the head case managers possess the ability to do so and define them differently than the other case managers. Another attribute specific to the organization is that one person can work as both a case manager and a receptionist. This might be due to the fact that we are short staffed, but in a typical company, you won’t see a receptionist working as a manager at the same time. In

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