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Services Used : The Laundry Doctor

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Primary research: Services used The Laundry Doctor The Drop Lock laundry service by the Laundry Doctor at University of Saint Thomas was used for a firsthand experience to conduct a primary research. The Order Process: The app, “Drop Lock” was installed, followed by choosing Laundry Doctor as the cleaner of choice. The app required signing in by using an email address and a password. Once signed up, Laundry Doctor sends a welcome email and instructions on how to get started and how the Drop lock service works. The laundry process begins with placing an order and choosing your preference of wash. The app also asks for preference of detergent brand and lint paper. Once the laundry bag is placed in a locker, the locker number and a four digit number of your choice needs to be punched in, that will lock the locker. The Laundry doctor immediately sends an order confirmation email. The email specifies any specific preferences and the cost attached with those. The email messages are clear and succinct enough when it comes to the cost, delivery times and contact information. When the Laundry is ready to be picked up, an email notification is sent with Locker number and the access code. Four days after the trial, the Laundry Doctor sent an email encouraging referrals to friends and family with a discount offer of $10. Customer review: The Laundry Doctor “Drop Lock” service was convenient and simple. The communications by emails were prompt, and the customer is always assured

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