Tanglewood Stores Case 3
1) Recruitment Guide for Store Associate
Position: Store Associate
Reports to: Department Manager/Store Manager
Qualifications: College graduate or any individual who has retail and/or customer service experience
Relevant labor market: The states of Washington and Oregon
Timeline: No specific timeline, ongoing recruitment process
Activities to undertake to source well-qualified candidates:
Kiosks
Referrals
Staffing Agencies
Staff Members Involved:
Corporate HR Management Team
Regional Managers
Store Managers
Budget: $75,000 per store
2) The best targets for the position of Store Associate at Tanglewood Stores would be recent college graduates who are looking to build a career with a growing
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Staffing agencies are very similar to state job services; the primary differences are that they are privately owned and in addition to screening applicants based on qualifications they do provide some job training as well. This method targets candidates specifically for retail industry positions which is exactly what Tanglewood Stores are looking for.
3) According to the Western Washington regional recruiting data provided in Appendix B, the highest yielding recruiting method in terms of hires was referrals with 31%; the second and third highest yields were kiosks with 22% and media with 15%. In relation to the 1 year retention rates of hires, the highest retention rates were associated with workers hired through state job services (75%), referrals (69%), and kiosks (55%). Based on this information, kiosks and referrals were the top recruiting methods for this region and the associated costs were $4,393 per hire for kiosks and $3,305 per hire for referrals. According to the regional recruiting data provided in Appendix B for Eastern Washington, the highest yielding recruiting method in terms of hires was referrals with 26% hired. The highest 1 year retention rate for this region was also associated with referrals at 72%. Clearly, the overall best recruiting method in this region is referrals and the associated costs were $3,339 per hire. After analyzing the regional recruiting data
Tanglewood would like to formulate a more efficient policy for screening. This is especially important in light of the large number of potential new predictors that have been included in the system as part of Marilyn Anchley and Donald Penchiala’s new procedures. They ideally would like to develop a sequence like that shown in Table 8.3 in the textbook that moves each applicant from the stage of being an applicant to an offer receiver.
It is my understanding that Westlake Lanes is considering the following three options for its
1. Develop a detailed selection plan for this position. In this case, you should determine what you want to measure by analyzing KSAOs from the job description and the information on organizational culture in the case, and fitting the selection measures into the plan format as shown in Exhibit 8.2 in the book. The current selection methods are the experience check, education check, Marshfield Applicant Exam, and the Retail Knowledge Test. Do not include the current interview as part of the selection plan.
The method of recruiting has significantly changed over time. Today, there is less reading through stacks of resumes and more interacting with potential employees on a casual and formal basis. The method of job recruiting can include many different channels and practices. These methods can consist of practices such as attending job fairs, promoting from within, online and college recruiting, and referrals. Most recruiting methods are face-to-face interactions between the employer and potential employee. This gives the employers a chance to see the candidate in person, how they present themselves, and what they can bring to their company.
Recruitment can incur a very large cost to an employer, therefore, organizations try to uses the method of recruitment which will have the lowest cost impact to the organization for each candidate.
Sparkle Company is a Nigerian diamond mining company. Sparkle is a joint venture, 50 percent owned by Shine and 50 percent owned by Brighten. Both Shine and Brighten are U.S.-based companies with their functional currency being the American dollar. Sparkle Companies functional currency is that of Nigeria, being the Naira. During 2009, Sparkle had several transactions with its joint venture owners and outside parties. The details of Sparkle’s transactions are three loans, three expenditures, and one revenue stream. The loans the company took out were $1 million from Brighten, $1 million from Shine, and 300 million Naira from a local Nigerian bank. The expenditures
Similar to the state job services, utilizing a staffing agency is a targeted recruitment effort. Essentially, Tanglewood would be outsourcing it recruitment process to the staffing agency. This type of recruitment would target applicants that specialize in the retail industry. A benefit to outsourcing it is that the employees provided are temporary, allowing Tanglewood to hire permanently only those that best fit the organization. A staffing agency would provide Tanglewood with a smaller, specialized, pool of applicants.
EEO states which is that EEOC is responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee because of the person 's race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information. These laws apply to all types of work situations, including hiring, firing, promotions, harassment, training, wages, and benefits.
One primary source of information for immediate labor availability at Tanglewood is their internal labor market. Table 1.1 shows that Tanglewood has used internal promotions to fill many openings for the department manager, assistant store manager, and store
Even though Tanglewood has a niche in the market the organization should still be able to attract a qualified workforce. Tanglewood is in the retail industry, which doesn’t require specified or task specific workforce. The workers and managers are pretty much the same as any other worker or manager in any other department store around the country; the only different is can they adhere to the corporate policies and procedures of Tanglewood.
After analyzing the data and performing an environmental scan it is clear that the demographics of Spokane, Washington will present you will problems filling vacancies based on the Equal Employment Opportunity requirements. Spokane is the second largest city in Washington and according to my research 84% of these people are white. The next largest minority group, Hispanic, is only at 5% and the third largest group is mixed races which is just 3.8%. As you can see Tacoma, Washington is not very diverse and finding the enough competent employees from minority groups may be difficult given the fact that there are
With reference to Exhibit 1.7 in the textbook, I think that of the staffing quantity and staffing quality strategies listed; that developing talent, internal hiring, and exceptional workforce quality are the fundamental strategies to implement. By utilizing these differentiation strategies, Tanglewood would continue its strong culture. Tanglewood must differentiate themselves from their competition; companies like Target and Kohl’s. Tangelwood can accomplish this by having the best staff that delivers a positive experience their customers, thus, making their store standout from their competitors. These strategies will help maintain a positive work atmosphere and build a strong relationship among
Northern Oregon’s has a total cost for media $1,457,040.00 with a total number of applicants being 2616, candidates 1102, hired 374, 6 month retention 218, 1 year retention 164. Kiosk has a total cost of $2,748,896.00 with a total number of applicants being 3986, candidates 1110, hired 656, 6 month retention 342, and 1 year retention 436. Agency service has a total cost of $1,990,000.00 with a total number of 1290 applicants, 614 candidates, 420 hired, 6 month retention 446, and 1 year retention 402. While total cost of hiring is lower with cost per hire. I would recommend using the agency service for your applicants as the long term retention rates have a lower cost overall.
1. Describe the internal labor market of the company in terms of job stability (staying in the same job), promotion paths and rates, transfer paths and rates, demotion paths and rates, and turnover (exit) rates.
Staffing agencies are more open when recruiting applicants, because the staffing agency can train any individual from any target group to do the specific jobs they will be hired to do.