Going back a few decades there was no emails, internet, mobile marketing, or smartphones. Now with the rise of technology communications are instantaneous. Most of the communication in the business field from a producer to the consumer has been much easier with the help of technology. Amounts of information move through email and the internet which is all powered in the hands of owners of smartphones and employees sending the information. A huge impact that technology has had over the years has been improving operations at companies of different sizes and helped turn small local businesses into global businesses today. In today’s society it is very hard to walk down the street or walk into a store and not see a person with a smartphone either in their hand or close by them. Most people are glued to their phone whether it’s being directly on it, checking it every few minutes, or having it close by. Cell phones have become a necessity for businesses, because it is a key of communication. It makes it easier to stay in touch with clientele, and is also a huge marketing tool as well. Email, text messaging, and social medias are other advances in communication through technology that keep small business as well as global businesses, stay connected to their customer bases and improve internal communication within the company.
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One way any business could stay connected to their customer bases is through technology and using the smartphone to their advantages. Every
Unlike the cell phone in1995, cell phone can do no more than just make a phone call. People can use it surf the Internet, play games, read e-books, take photos and videos, and so on. In addition, the mobile technology also favors people’s work a lot. People do not have to work at offices. They don’t have to worry about the unexpected work problems occurred during their vacation since they can deal with it by the mobile devices distantly. Another application on work is the use of CRM system. By viewing customers’ information on the tablets or mobile phones, sales can access customers’ information within a limited time, such as on their way to see customers so that they can provide thoughtful services (Business link, 2012). Finally, mobile technology makes life easier as well. In the past, you could see most tourists hold a map on the street, while they use the GPS and even tour guide applications instead of it nowadays. Besides, people can get the weather information anytime they want through the mobile devices rather than only through the newspaper, radio and TV. Generally speaking, with the advanced mobile technology, people benefit a lot from it.
The constant technology environmental changes have changed the way companies operate and consumers purchase products. Companies must stay abreast of new ways to advertise their products and make service fast, efficient, and reliable. Consumers are now looking for ways to order and pay for products with ease thru the use of apps, and smart phones. If companies do not fit their product in some form in the palm of the consumers hand thru their phone they will
How have smartphones transformed the way in which business people communicate with regard to fulfilling their job
I was able to take a break from technology for a majority of the 24 hours, however there were some cases that I had to use technology. I tried to go a whole 24 hours without using technologies like my cell phone, television, computer, anything that requires electricity. I decided to do this project with some kinds of justifications, like I could use my car because I needed to use my car throughout the day or I could use my microwave and refrigerator to be able to make myself food. I decided to stay away from my cell phone because that is the single most used technology in my life and I was curious to how much of my time I spent on my phone. Also, my computer is another one of my most used technologies, however I did have to use it once throughout the duration so that I may be able to do my homework. Lastly is my television, I watch a ton of movies and Netflix when I decide to not be on my phone or computer but also can be one of my most used devices.
A lot has been said about how employees’ use of smartphone can enhance business, but there's much more than just employee productivity. There is a whole world in which smartphone and mobile device use is transforming the way that people like customers, partners, investors interact with the business. There are many ways in which a smartphone can improve a business and how it already improved business. I will now list some.
To begin with how technology plays an important role in people's lives. Technology has become such a great sensation and a piece of satisfying entertainment. Most people on average would end up saying “I couldn’t live without the internet!” in all reality. This is more towards the younger generation considering they were born into having more advanced technology than the older generation. Knowing that technology has advanced tremendously in many countries, including the United States, it has weakened people’s attributes.
In the 2008 article, “What’s the matter with kids today? Nothing, actually. Aside from our panic that the Internet is melting their brains,” Amy Goldwasser argues that technology has a positive effect on today’s generation. Since parents lived in a generation with little technology they do not feel the need for their teenagers to use it On the other hand the older generation is blaming technology for having a negative effect on teenagers. They believe they are not reading or writing as much as they should. Texting, emailing, IM’ing have helped teenagers reading and writing skills. Goldwasser states that the internet has a positive influence on today’s generation than the older generation gives it credit for. In her article she uses her own opinion to try to persuade the audience without using factual evidence.
How does technology affect our society? In “Technology use and learning characteristics of students in higher education: Do generational differences exist?” Kwok-Wing Lai and Kian-Sam Hong discuss the impact of technology and how it continues to grow and thrive in our society; however, it constructs a complicated part of young people’s lives that the current generation of students has a different approach of thinking and learning from their predecessors. For example, Lai states “In 2009, 8-18 year olds spend an average of four and a half hours daily utilizing technology digital technologies out of school” (Lai 725). Lai argues technology experiences will definitely affect the approach an educator communicates, socializes, and learns. Since Lai utilizes credible evidence, his argument is credible. Furthermore, he was able to successfully ignite his readers. Technology can produce both a negative and positive impact the way a student learns; however, if technology is excluded in higher education, it can become a negative impact on student success.
There are some things that can only be done face to face; things like meeting a new friend, bonding with family or finding love. True connections cannot be made through a screen. When people are walking down the street, riding the subway, or waiting in line, they are all focused on a piece of technology in their hands rather than their surroundings. Someone may never know that the person standing behind them in the checkout line could change their life because they were too busy scrolling through their newsfeed to strike up a conversation. Maybe their soulmate was sitting beside them on the subway, but they never glanced away from their phone. Minds are too clouded to see that, yes, technology does make people more alone, and it diverts them from meeting new people, building social skills, and forming strong relationships.
In 2014, there were countless articles about mobile exceeding PC traffic for the first time in history. Google announced #mobilegeddon early this year, saying, “It’s the year of the mobile”. It’s almost laughable to think that someday this was news. Especially, as it’s estimated that by 2017, 85% of the world will have access to 3G (Ericsson, 2015). If this is a glimpse into the future, then businesses require a mobile strategy.
Each year more and more people use mobile devices to access information over the Internet than through a wired Ethernet connection. Most businesses have come to the realization that the use of mobile devices are vital to them and will aide in the success of their company. Mobile devices are being deployed as an avenue to help an organization gain a competitive advantage in this technological era. The drive for mobility is a component of the business technology program for most companies today. The integration of these devices make it easier than ever for employees to communicate and collaborate with other employees, customers, vendors, and others that are outside the brick and mortar
The changes that are occurring in the field of IT and mobile technology are creating shifts in consumer patterns. This is occurring with more customers using the Internet as their primary form of communication. In the last few years, mobile phone technology has evolved to the point that this is becoming a preferred device for going online. (Pelau, 2010, pp. 101 116)
The popularity and capabilities of these new smartphones are opening up new markets and changing the ways that businesses are attempting to reach consumers. It is estimated that half of Americans over the age of 18 currently own a smartphone and that half of them access social media with these devices (Armstrong & Kotler, 2014). This has created a new and effective way of marketing to consumers that many companies are
Adding to this, following to the International Telecommunication Union (ITU) the world in 2010 report, it showed that 90% of the world population have used the mobile networks (Shein, 2010). Furthermore there has been 80% of households used the computer and 95% of them use smart phone to connect to Internet (2016). As we have mention before, due to technology have applied in business and human’s lives so it is the central driver for many transformations. According to Chief Sustainability Officer, he mentioned that: manufacturing, production office and administrative roles will decrease sharply for over 6 millions for the next four years. On the other hand, the business and financial operations with the computer will witness the rise in the next few years. The next picture below will show how the technology impact on business model
Kleijnen et al. (2007) said, Telephone industry has been significantly impacted by the mobile phones and most of the times titled as ‘the new service frontier’. They provide the functions that are over the individuals need for communication.