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Tennessee Department Of Human Services: A Case Study

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The State of Tennessee Department of Human Services operates as a monopoly. No other agency provide the services the department provided for its clients. If clients desire Food Stamps and Families First they must apply for those services through Human Services. Like most government agencies the Department of Human Services structure is bureaucratic. The vertical structure is full of policies and procedures. When there is an issue that needs clarification there are manuals and bulletins to examine for a solution. Decisions are centralized to upper management positions. Lower level employees are not able to make decisions regarding the department without consent. Request must be sent up the chain of command before final decisions, such as procedures

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