The Causes Of Miscommunication At Organizational Level Case Study

All businesses understand that they must use effective communication in order to do well as a business, without communication the business will be a mess and would not run successfully. Using communication allows the employees and offices to stay up to date with the businesses progress and what is currently happening. To use effective means of communication all employees would be in a way trained in order to understand communication and use the most effective means for it. This is done in advance to checking that communication is understood by the recipient.

In order for communication to be effective within a work setting it is essential to establish and sustain good relationships with a diverse range of people and agencies. Within a work setting, poor communication can lead to a number of factors, i.e. low moral, mistrust, anger, anxiety and isolation. If communication issues are not resolved

Hi Marie, I could not agree more with you that miscommunication in medical field can cost a life. As medical professionals, we have to be vigilant to what is going on with our patients or residents. Personal issues should not interfere in providing care. However, there are instances that personal issues get in the way of patient care. I believe that your co-worker must have considered you a threat; otherwise she would have expounded her handoff report. Healthy competition at the workplace usually promotes improvement and should not cost or compromise a patient’s life. Thanks for the post. Alma

5) Voice tone and body language can send a signal to the receiver causing concern.

Noise can help or hinder in communication. A service use who is less confident might feel that their voice can not be heard above the noise when communicating with support staff. Or it can hinder with communication if the person has a hearing impairment and the room is noisy the service user may not be able to hear effectively.

Managers promote poor communication when it is not planned out correctly, which can cause chaos and friction within the department. Emotions can cause a barrier and result in a communication breakdown. Poor communication is not always at the fault of the manager, poor listening on the staff’s part can

Communication is a fundamental relationship building skill in the workplace. If people don’t communicate well they limit their ability to connect on any meaningful level. It’s important that I show respect to those I work with. Communications should be conducted in an appropriate, open, accurate and straightforward way. Workplace relationships become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same. There are many barriers to effective communication, the first barriers to check out are:

That is why body language and facial expressions can be very important when it comes to demonstrative communication. An example of body language that can be misunderstood would be when two people are talking and one person has their arms folded across their chest. This can be perceived as the person not listening or being considered overprotective of themselves and will not take criticism lightly. The person with the folded arms could just be cold or it is a learned gesture from their parents and that is how they listen. This is why many people would agree that demonstrative communication should not only have the nonverbal but also the verbal to go along with it so that people do not have any misunderstandings and the issue can be handled properly. According to Sutton, a person cannot fully deliver the anecdote of the day to anyone lacking words, except if the person can mime the entire tale (Sutton, 2011). Even if the person is able to mime they cannot express the entire issue perfectly. There has to be some degree of distance. This type of communication cannot always be expressed perfectly. An example of this would be that a person cannot convey the nonverbal communication over the phone and the person on the other end only has the verbal part of the communication and might take something the wrong way because they are not able to see the nonverbal part of the communication and that is where misunderstandings come in.

There are many levels and moving parts in communication. We rely on both verbal and non-verbal forms of communication in order to send, receive, translate and respond to each other (Cheesebro, O’Connor, Rios, 2010). The spoken or written word only comprises of about 7% of our communication with each other. The other 93% is made up of voice quality and non-verbal communication (Heathfield, 2011). Non-verbal communication or demonstrative communication comes in many forms. It includes body language, facial expressions, eye contact, posture, touch and tone of language.

Nowadays, commercial is becoming a major part of mass media. It does not only try to inform people about the availability and attractiveness of industrial good productions but also contribute to build an awareness of resources and alternatives for customer in daily life. There are thousands of commercials, so to attract customer, advertisers use various kinds on their commercial to make people aware of the firm's products, services or brands. Though they use various kinds on the commercial, the main goal of advertising tries to convince customer to buy their products, or do what they want. An excellent commercial will create a deep impression on their customers, or who want to become their customers by using three classical appeals:

sort of communicative value whether someone is showing it in a facial expression or in the way

In conclusion, managing communication in the organisation is important so as to perform basic functions. Managers should be effective communicators with high levels of fluency and professionalism and must be aware of the communication cycle to achieve team goals. Effective communication within the workplace like in the company’s technical office keeps the team involved in the delivery of customer focus which increases commitment to the organisation and make for a better relationship and understanding within the team. An effective communicator understands the communication process using the appropriate communication channel such as verbal, non-verbal or written communication. The correct use of the process helps to uncover barriers and determine effective preventive steps to avoid those barriers. Furthermore, within the communication cycle, it is essential to get regular feedback, which also helps evaluate and improve the communication process which in turn can be used as a basis to develop personal development plans, identify communication strength and weaknesses

It is important to observe individual’s reactions while communicating with them to know how they are feeling at that time. They could be confused and need understanding of what’s been said to them, they can be unsettled, worried, upset, distressed and need to be alone for a while to cool down or need reassurance. Communication can be expressed by the body language, face expressions and the tone of voice.

Nonverbal communication plays an essential role in any conversation. Individuals who are aware of nonverbal actions during conversations can more effectively interpret what is being communicated.

People who make advertisements for companies work really hard to make a unique advertisement that is different than other companies, that are selling related products. It could take months to make an ad to satisfy the companies expectation for what they expect in their advertisement and hoping that they can convince the readers the buy the product, they focus on the small details to make an ad unique compared to other advertisement. People are blasted with myriad amount of advertisements, but what captures their attention is something they could relate to, something that is pointed to them and something that isn’t common to what they see in everyday ads. Advertisers want to capture the attention their audiences by the simplicity, color scheme and using rhetorical methods such as pathos, ethos and logos. The “Don’t Drink and Drive” ad talks about crucial issue that could take someone’s life away, and was published by BMW and has all three rhetorical methods to make a miraculous advertisement.